DTLRReviews of dtlr.com

The 54th street one has terrible customer service Lol the owner might not care but it’s not a good look and it’s honestly sad cus the workers are so young and are so rude not only that, but one guy agreed to help me and never did, instead he left me on hold for 20 minutes till I searched them up and seen reviews….so yeah I hanged up and accepted the fact that their customer service are trash

DTLR is the worst Customer Sevice on the internet! I ordered order #3668181. Tracking says delivered, but it never was and the ring camera never recorded it being dropped off. DTLR was completely unhelpful and rude on the phone. They gave zero effort to help. Do not buy from them.

WROST COMPANY TO BUY SHOES FROM. STAY AWAY FROM THIS COMPANY!!!!!

If you ever plan to return something or have any kind of customer service needs, don't buy. There is some weird relationship between stores and dtlr.com where if you buy online and pick up in store, you can't return to the store, even if the store had it in stock. But dtlr.com can't give you a refund either since you picked it up from the store. This is not in alignment with the language on their website and return policy.

If I could give them zero Stars I absolutely would. Ordered a pair of shoes for my son for school. I got them very quick next day within 12 hours. Open the box. The one shoe looked fine. The second shoe looked like it was snakeskin and peeling on the toe and around the back. I took the shoes to my local store where I figured they were shipped from, showed them. They told me that Nike and Jordan are perfecting this new paint technique hmmmm.. really?? Have bought Nikes and Jordans for several years now. Never heard anything like this. Have never seen a pair of shoes. Do what these did. They went ahead and did a return and sourced me another pair of shoes. Got the shoes today. They are in worse condition than the first pair. There is missing material on the sides of the shoe. There is visible wear around the opening of both shoes. White thumbprint marks all over the exterior. When I had called and expressed my disappointment in this and that I needed a pair of shoes ASAP as my son is starting school and this is the second pair I've gone through. They didn't seem to care. I asked if they could expedite another pair out. They said that they could send me a pair out after they sent me the label and I sent them back the shoes. At this point I have purchased two pairs of Jordan mids which aren't cheap. Now I have to purchase another pair and hope and pray that they come undamaged and then wait up to 30 days for this refund on this pair. They can't just send me a pair because they have messed up. Not once but twice. And it is important that I get a pair of shoes back before they could send me out anything... As if I want these shoes, I attach pictures and showed them the condition of these shoes and asked how in the world. Do you send a pair of shoes to somebody that look like that? Is there no quality control? Do you just send out garbage because that is what I got. Normally I would completely understand the you know if they get the shoes back you get a new pair sent out. I got it but at this point I'm two pairs in. I need the shoes yesterday. We'll never ever order a pair of shoes. I usually get shoes from finish line. I've never had a problem. They just did not have these shoes. I've learned a valuable lesson. I will never shop with them again. Disgusting products. Trash customer service

Placed an online order and woke up to cancellation with no explanation, contacted the online phone number and was told the wait was 10minutes “ so I waited” for only the phone to just hang up!!!… I should have read the reviews first because it’s speaking loud VOLUMES, but my son was so excited to only be let down by the lack communication…

I placed an order on DTLR online for pick up at a store near me. When I placed the order it was in stock, I received the email confirmation and all. After a week with still no update I emailed customer service which didn’t email me back. Instead the DTLR app then miraculously updated my order to CANCELLED with no explanation as to why. I then called their customer service and the person I spoke to looked up my order and said “I see your order was canceled due to it being out of stock” I ordered these shoes for my daughter for her first day of school I am so frustrated!!! Why would they even let me buy them if they weren’t in stock. They say at the time of purchase they were but people ordered at the same time as me and since I was unlucky myself and two other people got screwed. Anyway now since I wasted my time with DTLR the shoes are definitely sold out everywhere else!!!! Smh such a waste of time never again will I order off of DTLR they suck!

The store in south point mall in Durham nc HAS THE WORST EMPLOYEES THERE.. RUDE CURSING THROUGHOUT THE STORE. CALLING EACH OTHER THE N AND B WORD. WENT TO BUY A PAIR OF SNEAKERS THERE UGHHH TOOK 15 MINUTES TO BRING ME THE SNEAKERS AND THEY WERE THE WRONG ONES.. THE ATTITUDES WERE OBNOXIOUS CRUDE HORRIBLE.. I'M SURPRISE THEY ARE STILL EMPLOYEES THERE.. THE STORE COULD SELL MORE PRODUCTS IF THEY HAD BETTER EMPLOYEES THERE. EVERYTIME I GO TO THAT PARTICULAR MALL AND I WALK TO THAT STORE IT'S THE SAME RESULTS THE EMPLOYEES REFUSES TO MEET THE TERM CUSTOMER SATISFACTION.. SO IN CLOSING I WILL NEVER BUY FROM DTLR IN SOUTH POINT MALL IN DURHAM NORTH CAROLINA.. OHHH ONE MORE THING EVEN THE MANAGER WAS HORRIBLE