DTI Direct USA | Ride on Cars for Kids and ToddlersReviews of dtidirect.com

Received wrong part and have had no communication with them I received nothing but ad emails and no receipt or tracking information.

This was a Christmas gift for our granddaughter. She absolutely loved it!

When we received our little Freddo UTV Ride On and pulled it from the box, it was cracked in a few places. We chose to take it back to the warehouse and exchange it instead of having another one shipped. All turned out well and there were no issues. Cutest little desert style car.

My order came without all the parts. We didn’t have the charger, the assembly screws, the rod or anchors for the tipping bed. We also didn’t have the remote. I would never recommend anyone buying from you again.

The 4 seat 24 volt Freddo ATV was advertised with having parental remote control. That was the only reason I purchased. Upon assembly I realized there was no remote. When I contacted DTI they told me it would cost a bunch of money to return and offered me a small discount. This was a very large purchase. They have since updated the website so I gave them 3 stars. Very cool car, just no remote.

Refused to send replacement parts to replace faulty ones, citing physical damage. The plastic casing around the wheel motors cracked during regular usage. The additional insurance I purchased for the Freddo Toys 4 seater dune buggy also would not cover the motors since the DTI said they were physically damaged. 4 broken motors x $50. = $200. more out of my pocket within 60 days of purchasing a $2,000. toy (plus it takes a month or more to get replacement parts delivered apparently). The metal frame of the vehicle also cracked and almost gave way which would have seriously injured my grandkids of 3 and 6 years old. I was told I had to have that welded because they would not accept a return and would not send a new frame. I am about to order 2 new front tires because the tires have worn down smooth under normal use with <150lbs total weight of riders at all times. Just not a quality item.

I didn’t get my monster pallet like I purchased. You sent a 6”x6” mystery box!!you guys are a total scam! I’m reporting you guys!

DTI is a great company to work with. They have quality products and outstanding customer service.