Ashley P.
Less than impressed
We bought our printer in December and received it in January. When we opened packaging all the cleaning fluids had spilled throughout. We contacted the company and they said they would send a replacement out. Cool! We had our training session, which was fantastic, until, we filled the colors into their appropriate containers and sucked yhe colors through the tube. Ink was every where. There were cracks in 2 of the y connectors. Apparently this was an issue they thought they had corrected. Had yo end our training session. Next day got replacement rubes. Following we received a five minute fast session on finishing training. During this short time we were asked to do a test color run. Our black Ink came our brown. Our Trainor told us to play around with it and send him pictures. To this day out black ink is still brown and customer service has been less than helpful. We were told this was a common problem for our batch of printers, all we needed to do was install a new print head, nope not working. Less than impressed