Stacy K.
I have purchased two machines from…
I have purchased two machines from DTGPro. The only reason it is two is because the first one was working so good, I ordered a second to help with my orders. I bought them within two months of each other, and they had already changed how the ink was handled. As soon as the second machine was set up and working the first one starting having print head issues, after only a month and half of use. It quit printing the white ink. Ordered as new print head as Theo said that was the issue. It worked for a day and then started having the same issues. Went back and forth with them by email only, and ultimately purchased 4 print heads in the span of two months. Only to have the issue continue. I’ve now totally replaced the lines on one of the printers, with it still not printing white ink. Only to be told once again to do this, and buy this replacement part, etc. I will never recommend this company to anyone. I’m $12,000 in on two machines and print heads only to not have them print white, which is the whole reason to purchase the machines! Very poor customer service!