DT FootwearReviews of dtfootwear.com

Response from DT FootwearMar 29, 2025

Thank you for taking the time to share your feedback about your recent experience with DT Footwear. I sincerely apologize for the frustration you've experienced with your return. I understand you were pleased with the shoes you purchased for your dad, but unfortunately they weren't wide enough. The additional shipping cost and delays in processing your return are understandably disappointing. It appears there was some confusion regarding our return process. Our policy requires returns to be sent to our corporate office in Canton, GA, rather than the warehouse address on the box. When items are sent to our warehouses, they must be redirected to our corporate office, which creates the additional processing time you're experiencing. I want to assure you that your full refund will be processed once the shoes arrive at our corporate location. I've personally looked into your case and am expediting the process to ensure you receive your refund as quickly as possible. We value your feedback and will use it to improve our communication about our return policy to prevent similar situations in the future.

Response from DT FootwearJan 28, 2025

Dear Mr. Cole, Thank you for your feedback. I apologize for the frustration with your order. While our inventory system initially showed the brown Dalton shoes in stock, this was unfortunately incorrect due to a recent sale. I understand this is disappointing. We aim for full transparency, which is why we notified you of the stock issue and offered the back-order option. Your credit card was refunded 100% since you declined the back-order. We're working to improve our inventory tracking system to prevent such incidents. If you'd like to try ordering with us again, I'd be happy to personally oversee your order and ensure you receive priority notification when your preferred style becomes available.

Response from DT FootwearJan 28, 2025

Thank you for your glowing review. We're proud of our commitment to proper shoe fitting and customer education. Ron and our team work hard to ensure every customer gets the right size and fit for their needs.

Response from DT FootwearJan 28, 2025

Thank you for sharing your experience. Our team strives to provide quick communication and prompt refunds when items are unavailable. We're glad we could handle your order efficiently.

Response from DT FootwearJan 28, 2025

Thank you for your feedback. We take accessibility seriously and regret any frustration with your order timeline. Our special-order shoes are indeed handcrafted, requiring extended production time, particularly around Chinese New Year when the factories are closed for 30-days. While we strive to communicate these timelines clearly on our product page, ordering page and follow-up emails, we understand this delay was challenging.