DS LaboratoriesReviews of dslaboratories.com

I purchased products with a 30% Cyber Monday discount. The items arrived broken. After a long investigation on their side, which involved a lot of back-and-forth emails and took a significant amount of time, I was refunded for the products even though I specifically asked for replacements to be sent, since the 30% discount was no longer available. Terrible customer service, I will not purchase from them again.

I have a subscription for one of their products. For a few years now, it's been fine. But now I've been charged for my 3-month supply subscription, the label was created for USPS shipment, and it has just sat in Florida for over 13 days. I've tried emailing several times with no response. I've called their phone support number only to hear a recording that they can not provide phone support and to call.

Avoid – suspicious tracking + no real shipment I placed an order on the official DS Laboratories website and paid in full. After waiting with no updates, I contacted them. They responded but provided a non-official UPS tracking link that falsely showed the package as being already in my country. I called UPS directly — they confirmed that the shipment had not been handed over to UPS at all and did not exist in their system, despite the tracking page saying otherwise. To me, this looks like the company is trying to “play for time” by providing misleading tracking information instead of actually shipping the product. This is extremely concerning and not acceptable from a company claiming to be reputable. I asked for a verified UPS tracking link and proof of shipment — no valid response so far. I have now initiated a chargeback with my bank. Be careful if you are considering ordering from here — verify everything and do not trust the tracking link they send unless UPS confirms it.

> I was a loyal customer who used DS Laboratories products for a long time. After a recent issue with my account and subscriptions, all of my information was wiped — including product history and timing — and I received conflicting explanations from different reps. Their system now shows incorrect subscription data, they claim I had overlapping subscriptions (I did not), and I was essentially told too bad — despite the fact that I cannot afford unnecessary orders right now. This was handled without care, and I received no clear path to fix it. One rep, Ms. Galvez, gave me completely different information than another, and it left me confused, unsupported, and deeply frustrated. The lack of transparency and disregard for my concerns have cost them what could have been a lifetime customer. I’ve lost respect for this company, and I’ve left reviews in multiple places so others are aware.

Customer service is so horrible that I wouldn't buy their products again if something goes wrong they blame you and refuse to be helpful or let you talk to their supervisor. Lie to you then when you prove them wrong with facts and pics of emails they double down and blame you again. They don't care about the customers. Sombody there might but i can't find anybody. Go with a diffrent brand you'll be alot happier and save money.

Disappointed to read that the hair supplements have titanium dioxide and more than one dye, which have all been banned in Europe. I bought these, but I will not be taking them.

I’ve used for 5 months , first the Revita , then switched to the Extra Strength for 2 months. Used this in conjunction with the Spectral DNC and THIS IS SLL A WASTE OF MONEY AND TIME !!! I’ve emailed and posted on Facebook , this DOES NOT WORK !!!!

Buyer Beware of Hidden Custom Charges on UK site! When placing this order on what is perceived to be a UK based website as I ordered on DS Labatories - UK, I have since received a customs bill for postage from the Netherlands to pay FedEx £18.46, This is exceptionally misleading as there was no mention of having to pay customs when I ordered. I would give no stars if possible!