NovaMDReviews of drvonda.com

Response from NovaMDFeb 6, 2025

Thank you for your note. We're sorry perhaps you did not notice the "subscribe and save" option was selected on your order for best pricing. Please be sure to reach out to customer service and they will cancel your subscription immediately. Or, you should have received a subscription email from us where you can actually cancel the subscription yourself. We stand ready to assist you. If you prefer, go to our website www.novamd.com and click on the chat button. We have agents ready to help!

Response from NovaMDJan 6, 2025

Thank you for your inquiry. Your "duplicate" order was due to selecting the "subscribe & save" option when placing your first order. However, customer service has sent you a private email including your refund information. Thank you.

Response from NovaMDDec 18, 2024

Thank you for your inquiry. Our records show that customer service cancelled your subscription on 12/16/24 and sent you a confirmation email. Please contact us at [email protected] if you need additional assistance.

Response from NovaMDNov 11, 2024

Thank you for your feedback. We're sorry that the product caused you itching. We're glad to see the team processed your refund. Unfortunately, we cannot locate an account using your first/last name provided here but if you would like us to triple check and confirm your subscription has been cancelled just let us know. You can go to our website and click on the chat button to expedite your request.

Response from NovaMDNov 11, 2024

Thank you for your feedback. I'm so sorry but it appears there has been some miscommunication. You are entitled to a full refund. In fact, our records show the agent submitted a full refund today for your order. We will have a manager call you today and process your refund.

Response from NovaMDNov 11, 2024

Thank you for your feedback. We're sorry that the product did not meet your expectations. Please be sure to contact customer service should you require any further assistance.

Response from NovaMDNov 11, 2024

Thank you for your note. We're sorry to see you go but please know that we have cancelled your subscription and refunded your last order.