NovaMDOur products are designed to nourish, protect, and revitalize aging skin to help women address key aging indicators – wrinkles, dark spots, dryness, sagging, etc. HydroNova products are formulated with ingredients that have been researched, tested, and shown to deliver positive results. Each formula is also designed to seamlessly blend into anyone's existing skincare/makeup routine.
NovaMD (drvonda.com) has 37 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Dayleen H.
This company send me two month supply every month. I’ve been trying to cancel my order through customer support and have sent multiple emails. I have also called and left messages. I sent a message through shop and received one email that went nowhere. They continue to send orders. I feel this company is fraudulent.
JK
Total scam. Weeks after placing my order I still hadn’t received my product so I reached out to the company. They told me that there had been a problem with delivery and I had to go to the post office and ask for it. Are you kidding me? They admitted that that was not a good process, but said that there was no recourse and that that they could not offer me a refund. So they took my money, did not deliver a product and will not refund me. Total scam. They should be ashamed of themselves Reply to their reply. I cannot waste any more of my time trying to buy this product. I ordered it, it didn’t arrive, and I have had five email exchanges with Chris from customer support that do not go anywhere. He told me to go to the post office and ask for it and then when I said that that was ridiculous, he told me there was nothing they could do and no refund was available. I own three e-commerce businesses and I would never tell the customer it is their job to try and go track down a missing shipment. Nor would I ever deny a refund in this situation. Total scam! Won’t refund my money. Wasted a lot of of my time. Could not recommend less. I am not going to contact customer service per your suggestion because I have been in touch with customer service five times and they have been unable to help and unwilling to process my refund. Don’t make it sound like that is the solution, and again, I should not be having to spend this much time to make a purchase. Do not ask for any more of my time or money. I don’t even want the product anymore. Refund me immediately. UPDATE. My apologies. Same name, same product type but I believe you are right that it is a different company. Just wanted you to see this, then I will delete my review. I certainly do not want to leave a poor review for the wrong company.
Response from NovaMDApr 8, 2026
UPDATE - JK we truly believe you may have purchased from a different company. We offer refunds within 30 days of delivery and we do not have anyone in customer service named Chris. We understand if you do not want to contact us as requested but we are here to help sort this out. Please look at your product and make sure you have ordered from NovaMD - that is our company name. Many competitors have a similar name and similar products. ---------Thank you for taking the time to share your experience. We're sorry to hear things didn't go as expected and we want to help get this sorted out for you. To make sure we can assist you properly, we'd love to connect directly. Please visit www.novamd.com and reach us through live chat Monday through Friday, 8AM–5PM PT — just ask for Watson. We'll make sure your order, shipping, delivery and/or refund is handled properly.
Peggy Branton F.
On December 3, I ordered the menopause support for a total of $109. I never received the order and contacted you several times. I finally filled a claim with my credit card and they discovered you delivered it to Michigan not Mississippi which is my address on your records! So, I paid for nothing. I will make sure I will give NovaMD a bad review whenever possible. Your customer service is a joke!
Response from NovaMDFeb 13, 2026
Thank you for bringing this to our attention. We’re truly sorry for the inconvenience, and please know that we will take great care of you. Our manager will be reaching out to you directly via email to address this promptly and ensure it’s resolved as quickly as possible.
Dory J.
I received three boxes with expiration dates.Only four months away because they had been sitting at someone's house.Because there was actually a prescription with someone's name on. I was sent some one's prescription after they had it for 2 years 2024
Christine S.
It worked for hot flashes and mood swings but they don't send an invoice, receipt, notice of subscription, tracking number. I haven't received my subscription in over two months, I have no customer service number to go by, no one answers the phone, the live chat doesn't work. I have no clue if I'm still being charged. Good product but Worst customer service and communication i have ever experienced. It's like they want to go out of business.
Response from NovaMDJul 18, 2025
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Our records show that you’ve been in contact with our Customer Service team previously by phone, email and via Live Chat today. During your phone call with us on January 7th, our team provided detailed information regarding your subscription—including cost, shipment schedule, and other key details—which you acknowledged before the call ended. Additionally, we send a pre-shipment email each month, three days in advance, to keep you informed. Your subscription was officially canceled on July 8, 2025. We apologize for any confusion and regret if our communication was not as clear as intended. Thank you again for bringing this to our attention.
MARIANNE D.
Terrible! They sent three jars in one month. Please send me a notice to Mdeces@ aol.com on how to stop getting charged for items not ordered by me.
PLF
Just like a prior reviewer, I have received the product for 3 months although I had no knowledge an order would result in a subscription. I have tried to respond to emails you send to cancel all further orders. I have attempted to contact this company through the "contact" site listed on the internet to cancel all further orders. Now you have charged me another time and I will receive the product shortly. I do not want it. This company has very poor communication and cancellation policies.
Response from NovaMDMay 9, 2025
Thank you for your note. We're sorry that you are having difficulties with your cancellation. Since we cannot detect your email on this thread, please the best way to contact us is to go to our website where you can find our return/refund policy. You can also click on the "chat with us" button. We offer live chat M-F 8AM - 5PM PT. You can also email us at [email protected] or call us at 5626207239.
Denise L.
Can't get you to stop sending me these. I now have one to keep that I tried and six to return. How do I return them and get my money back. This is getting ridiculous. Please help!
Response from NovaMDMay 9, 2025
Thank you for your feedback. We're sorry that we've caused you frustrations. Our records show we communicate the stopping of your subscription on 4/28/25. Please be sure to check your inbox and spam folders for our emails. We're here to help you!
