Drunk ElephantReviews of drunkelephant.com

Very bad for your skin!!

absolutely terrible customer service, nightmare to deal with, returned my order since it arrived late and theyve confirmed receiving the return since a month now but still havent refunded, AVOID buying them direct.

Appalling Customer Services, happy to take your money but as soon as there is a problem extremely unhelpful. Gave me false information & now ignoring me. I would recommend NOT buying directly from them. May be coincidence but my credit card was then used within 12 hours of my purchase. Luckily my bank has amazing customer service & dealt with it immediately.

I have had the same reaction to their protini cream as other people. I have never had an allergic reaction to anything before but woke up with a red itchy rash all over my face and neck . It was awful I couldn’t even try to cover it up as anything I tried on my face irritated it even more, I ended up taking an antihistamine which is not an ideal solution. Having read all the bad reviews about customer service I shan’t bother complaining but will bin it as I wouldn’t want any of my friends getting this rash.

My Daughter bought drunk elephant moisturizer today and within the hour we were at the hospital! She had a severe allergic reaction to YOUR product!!!!!!! She had 3 shots and 2xs filled because of your line! This is some POTENT ingredient in this, she was completely covered in Hives, whelps, shortness of Breath!! I would like a conference call on behalf of this! I have notes and Dr notes to prove along with pictures of her face!!!! STOP MAKING BAD STUFF THAT PEOPLE WANT TO TRY BECAUSE YOU PAY PEOPLE TO GIVE A HYPE on tik TOK about it!!! Pathetic if you ask me!!

One time they lied to me that they "don't send out PR packages" when actually I was fully aware that they send out tonsssss of PR packages lmao!

I returned over $800 worth of items to Drunk Elephant, some of which were damaged due to freezing temperatures in transit to me. Their packaging is faulty and caused products to leak out. The took photos of empty packaging and items used that was not how I sent it back and are flat out refusing to refund me. I paid additional $40 to ship the items back and now am out all the products and the money. Horrible nightmare of customer service stating I’ve returned used items to them before, if this was the case why would they accept another return from me?

I ordered a gift set for Christmas for my daughter. The packaging was a very nice sized box but the products inside were tiny. Even my 16 year old thought it was a rip off and asked me to return it. There is no phone number. You have to send an email. They emailed back with instructions on how to send the product back - at your own expense. It cost me $31 dollars to return $80 worth of product. Will never purchase anything from them ever.