Drunk ElephantReviews of drunkelephant.com

This company is a fraud! My package arrived empty. Their customer phone number sends you to write an email. HOWEVER, after initially responding to my first email that they'll check with FedEx, they have NOT RESPONDED about a return. I'm taking action through my credit card.

Drunk elephant is really overrated and overpriced

Horrible customer service I reached out to them regarding a missing items in my order and they refused to fulfill it saying they wouldn’t ship it. Customer service agent was rude and difficult to talk to. If you really like there product better shop from sephora or ulta.

Purchased UK! 3 Months after reporting a skin irritation with their products and then completing their product information sheet as requested, I’m still waiting for my refund that was agreed. Definitely Not a company that should be trading as They seem to have no customer service processes or procedures set up and in place. Unprofessional company.

Awful experience. Ordered skin brightening serum and tinted sunscreen. Order took weeks to arrive at which point i had left for annual holiday. When i did finally use the products they left me disfigured with severe swelling. Painful skin and redness. I was unable to leave the house for three days. My skin is only starting to return to normal weeks later. They are refusing to refund me. Saying i am outside of the 14 day window. Avoid at all costs.

The Polypeptide cream gave me severe acne and chemical rashes. This permanently ruined my skin. This is horrendous

My only suggestion would be avoid using this company as the after sale service is horrendous. I only hope the products are good as we have bought some despite the difficulty on the website. I spotted on their confirmation that the order was not placed correctly and called them up immediately their office opened. The Response I received from them was quite shocking. Clearly, they do not care about anything other than trying to give you a discount code to buy again….. As if I’d be that stupid!! Be careful when ordering because you will only get the free samples if you can manipulate their website correctly they will not assist you at all after sales so make sure you do everything correct because they will blame you for their own errors. Very poor after sale service and I’m actually quite shocked how badly and disrespectfully they treat any suggestion that they are website is difficult to use. A very unpleasant experience dealing with them and clearly they have no regard for their customer base. Avoid

The customer service is a complete scam. I’ve reached out several times regarding an order modification, and they have refused to assist me. I have tried to call them and they just have a voicemail answering. I don’t know any large company that operates this way. Do not buy directly from their website.