Matt D.
They were unable to deliver their product to the USA.
I bought a bottle of whiskey. They shipped it to the USA via a shipping company that is not able allowed to ship alcoholic beverages to the USA. (DHL) Seriously? That is dumb. And their online chat for support doesn't work. Their agent never responded after several minutes. I would not trust this company again, and I recommend other consumers to think twice before making a purchase with them.
Response from DruksellNov 21, 2019
Hi Matt, This is in response to your feedback. We know you were not happy to know that your item was not delivered primarily due to customs restriction, however, we are taken by surprise that you can leave such derogatory reviews. Please note that we had responded to you the very next day and we sent you an email regarding the issue and also mentioned our chat service issues. We don't understand why you have to go on to even say- do not trust this company- since we have already shipped many whiskey bottles to the USA which can be proven- Therefore, we appreciate, if you can kindly cooperate with us in resolving this matter according to our refund policy. Thank you