DrTalksReviews of drtalks.com

Response from DrTalksJun 26, 2026

Thank you so much for taking the time to share this feedback, and for your incredibly kind words about our platform despite this frustrating experience. It truly means a lot to us that you find DrTalks valuable and informative, and we are deeply sorry that the subscription renewal process let you down. You absolutely deserved a timely response when you reached out, and we sincerely apologize that we did not get back to you as quickly as we should have. That is not the standard of care we hold ourselves to, and we take full responsibility for that. We are happy to let you know that a full refund for your subscription payment has already been processed. Please allow 5-10 business days for it to reflect on your account, depending on your bank's processing time. We truly hope this resolution restores your confidence in us, and we are committed to making sure this experience does not happen again, to you or anyone else in our community. Thank you for giving us the chance to make it right, and we hope to welcome you back to DrTalks whenever you are ready

Response from DrTalksJan 8, 2026

Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. You’re correct that a recent website update caused a temporary glitch that affected access for some members with active Premium subscriptions. We regret the disruption and the delay in getting back to you, especially given how important uninterrupted access is. To restore your Premium access, please try the following steps: Log out of your DrTalks account Log back in Go to My Account Click on Purchased Content Locate your summit or Premium content and click View Content In most cases, this resolves the issue immediately. If you’re still unable to access your Premium content after trying these steps, please send an email to [email protected], and we’ll assist you directly until it’s fully resolved. We truly appreciate your patience and want to assure you that your Premium subscription remains active, and we’re committed to making sure you receive the full access you paid for. Thank you for bringing this to our attention.

Response from DrTalksJul 25, 2025

We’re very sorry to hear about your frustrating experience and truly appreciate you taking the time to share this feedback. We completely understand how disappointing it can be when expectations aren't met, especially when dealing with technical issues or difficulty reaching support. Please know that your concerns are being taken seriously. Our 1-year subscription does renew automatically, but you are absolutely eligible for a full refund if you cancel within 30 days, and we want to make that process as smooth as possible. If you haven’t already received help, please email us directly at [email protected], and we’ll ensure your refund is processed and your auto-renewal is canceled right away. We're also actively working on improving the speed and performance of our website, as well as making it easier to manage your account and access support. Again, we apologize for the inconvenience and thank you for your honest feedback, which helps us improve.

Response from DrTalksFeb 29, 2024

Thank you for bringing this to our attention, and we sincerely apologize for any frustration or confusion caused by your experience. We understand the importance of transparency and fairness in our offerings, and we take steps to address any shortcomings in our practices. In light of this event, the management has reviewed this issue and we would like to inform you that the videos are back to the old format, and you should be able to watch the videos now without any interruption. Thank you for sharing your thoughts with us. If you have any further concerns or questions, please feel free to reach out to us directly.

Response from DrTalksSep 15, 2023

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. We try to balance between providing valuable information and offering relevant products and services to our audience. We will take your feedback into account and work on making this more transparent in the future. We will also review our communication practices to ensure that we provide relevant information without overwhelming our users with excessive emails. We appreciate your honesty and will strive to make the necessary improvements to enhance the user experience. If you have any specific suggestions or if there's anything else we can do to assist you, please feel free to reach out to us directly. Thank you again for sharing your thoughts, and we hope to have the opportunity to provide you with a better experience in the future.