DrTalksReviews of drtalks.com

Response from DrTalksNov 5, 2024

Thank you for reaching out, and we are truly sorry to hear about the frustration you've experienced with unsubscribing. This isn’t the experience we want anyone to have. We’re committed to respecting everyone’s preferences and are actively working on improvements to prevent this from happening. We will ensure that your email is removed from our list immediately. You should no longer receive any further communication, but if you do, please let us know directly at [email protected] so we can ensure it’s resolved fully. Thank you for your patience, and we apologize for any inconvenience caused.

Response from DrTalksMay 12, 2024

Hi Katharine, we're truly sorry to hear about your experience and any inconvenience it has caused you. This certainly isn't the level of service we aim to provide, and we apologize for any confusion regarding the auto-pay system. Please know that we take your feedback seriously. We understand your frustration and want to make things right. We've sent you an email to address your concerns. Again, we apologize for any frustration or inconvenience this may have caused, and we appreciate your understanding as we work to resolve this matter for you. If you have any further questions or concerns, please don't hesitate to reach out to us directly through the email we've sent.

Response from DrTalksFeb 29, 2024

We sincerely apologize for any confusion or inconvenience caused by the renewal of your subscription. It was never our intention to deceive or mislead our valued customers into unknown charges. We want to assure you that we take transparency seriously, and as part of our standard practice, we send reminder emails about subscription renewals well in advance. Our records show that reminder emails were indeed sent to you 30 days, 7 days, and 3 days before the renewal date, and our system indicates that you opened these emails. However, we understand that these reminders may not have been as apparent as they should have been, and for that, we apologize. Your feedback is invaluable in helping us improve our communication processes. The team has already reached out to you regarding the cancellation of your membership and your refund. Your satisfaction is our priority and we look forward to resolving this matter quickly. Once again, we apologize for any inconvenience this may have caused. Please feel free to reach out if you have any further questions or concerns.

Response from DrTalksFeb 26, 2024

We apologize for any confusion caused by the renewal of your subscription. It was never our intention to create a negative experience for our customers. We understand your frustration and regret that you were not satisfied with our service. Regarding the renewal, our records indicate that a reminder email was sent to you before the renewal date, and we see that you opened this email. However, we acknowledge that our communication regarding subscription renewals may not have been as clear as it should have been. Your feedback is important to us, and we are continuously working to improve our processes to better serve our customers. The team has already reached out to you regarding the cancellation of your membership. Your satisfaction is our priority and we look forward to resolving this matter quickly. If you have any further concerns or questions, please don't hesitate to reach out to us.

Response from DrTalksFeb 23, 2024

We're genuinely sorry to hear about your experience, and we appreciate you bringing this matter to our attention. Transparency is crucial to us, and we take your feedback seriously.We're committed to making improvements based on your input and in light of this event, the management has reviewed this issue and we would like to inform you that the videos are back to the old format, and you should be able to watch the videos now without any interruption. Thank you for sharing your thoughts with us.

Response from DrTalksFeb 29, 2024

We sincerely apologize for any inconvenience caused by the unexpected renewal charge and the confusion surrounding our subscription service. It was never our intention to deceive or inconvenience any of our valued customers. We'd like to clarify that we send out reminder emails regarding subscription renewals well in advance. These reminders are typically sent 30 days, 7 days, and 3 days before the renewal date to ensure our users have ample time to make any necessary adjustments to their accounts. We have records indicating that these emails were indeed sent to your registered email address, and they were opened. However, we understand that the timing of these reminders may not have been convenient for you, and for that, we apologize. We strive to improve our communication methods to better accommodate our users' preferences. The team has already reached out to you regarding the cancellation of your membership and the available options regarding this matter. We look forward to resolving this matter quickly. Once again, we apologize for any frustration or inconvenience this may have caused, and we appreciate your understanding and patience in this matter. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team.

Response from DrTalksDec 7, 2023

Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you and your buddy have experienced. We take this issue seriously, and we are committed to resolving it promptly. We will liaise with your buddy directly to ensure that they receive the necessary emails for the masterclass. Our team is actively investigating the root cause of this problem to prevent any recurrence in the future. In the meantime, we kindly ask for your patience and cooperation as we work to address this matter swiftly. If there are any additional details or specific information you would like to share with us to assist in the resolution process, please feel free to email us at [email protected]. We value your feedback, and we appreciate your understanding as we strive to provide the best possible service. Our goal is to ensure a seamless experience for you and your buddy, and we are committed to making things right. Thank you for your continued trust in our services.

Response from DrTalksDec 4, 2023

Hi Suzan, we sincerely apologize for any inconvenience you have experienced. We understand the importance of this matter, and we want to assure you that we take your concerns seriously. We have sent you another email requesting the necessary details for your buddy. Kindly inform us if you have not received our email by reaching out to our support team at [email protected] so we can investigate and resolve this matter promptly. Thank you for bringing this to our attention, and we look forward to assisting you in resolving this issue.