DrSono Medical provides portable, wireless ultrasound solutions designed to make medical imaging more accessible and affordable. Our devices are used by healthcare professionals worldwide and are built for reliability, ease of use, and clinical performance. We are dedicated to honest service, fast support, and continuous improvement based on customer feedback.
drsono.com (drsono.com) has 23 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Website
drsono.com
Category
Health Equipment
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 13% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I purchased the TriMax Scan and am happy with the purchase, as it is a one-time payment without a recurring yearly subscription fee. The linear setting is very comparable to the hospital-grade ultrasound scans I have seen for vascular assessment. What could beat a simple handheld device with so many features on the go?
LF
Luisa F.
Excellent Customer Service Warranteed
The device is portable and very easy to use. I was surprised about the quality and versatility of the product given it's low price compared to other competitors.
Unfortunately my device had a defective battery but I reached out to customer service and my problem was resolved within 1 week. Dr Sono provides a 1y manufacturers warranty and they stand behind their product 100%. A special shout out to Lisa, who was very responsive, helpful and thorough with all my communications with her. I couldnt believe how easy was to deal with this company in terms of info regarding repairs/warranty. I would definitely recommend this product to anyone looking for a portable ultrasound device that is easy to use. We will likely be purchasing another unit for our clinic
SE
Samier E.
Above and Beyond Expectations
So, the customer support team is amazing, especially Lisa Brown. It is not so much that I had issues, but I was able to explain my concerns with some of the way shipping was handled and they took care of me without hesitation. I felt like a valued customer, which is very important because a great product needs a great support team, and you get both with Dr. Sono. So, I ordered the tri-scan, and I LOVE the product. It does everything I need it to and more. It is beautifully packaged and feels super premium. The best part of the product is the app being free. A lot of these companies are charging monthly subscriptions on top of hefty probe prices. Dr. Sono makes their products affordable and accessible, which made me feel confident in choosing them. It works great and offers excellent value. This is not one of those bad cases where you say, 'I get what I paid for,' and instead you get so much more. Thank you again, Dr. Sono, for an amazing product and a support team that actually responded back and helped me.
JF
Juan Francisco Pizarro López Z.
Buena relación calidad y precio y muy…
Buena relación calidad y precio y muy portátil,fácil de llevar sin perder calidad
Buena asistencia
MM
Michelle M.
Great communication and customer…
Great communication and customer service, package arrived quickly and I'm greatly looking forward to incorporating the device into my career. Lightweight and very easy to handle.
JL
Jack L.
Would not hesitate to purchase from Dr. Sono.
Lisa in customer service was fantastic to work with. I had some shipping issues that was no fault of the companies and Lisa worked with me tirelessly to get it resolved. She was very reasonable and patient. I was so impressed I even told colleagues of mine about my experience who ended up purchasing a Dr. Sono U/S as well. I would not hesitate to purchase their product. Making a great product is one thing but having the customer service to back it up is simply icing on the cake.
PL
Peter L.
Gratuliere zu diesem besonderen Gerät
Gratuliere zu diesem besonderen Gerät. Ich bin Radiolologe und bin sehr begeistert über die gute Bildqualität. Das Produkt ist sehr hochwertig .
Sehr gutes Preis-Leistungsverhältnis.
Die Lieferung war rasch und ohne Komplikationen.
Ich würde eine deutsche Betriebsanleitung empfehlen und als Empfehlung wünschen.
Alles Gute
Dr.Peter List
Response from drsono.comMar 13, 2026
Lieber Dr. List,
herzlichen Dank für Ihre freundliche Rückmeldung! Es freut uns sehr zu hören, dass Sie mit der Bildqualität und dem Gesamtpaket zufrieden sind. Ihre Empfehlung einer deutschen Betriebsanleitung nehmen wir gerne auf und prüfen, wie wir dies in Zukunft umsetzen können.
Wir wünschen Ihnen weiterhin viel Freude und Erfolg bei der Anwendung unseres Geräts!