Heather M.
Best Experience With Refill Appointment
I had an appointment earlier today with Dr. Chu. I work an overnight shift at my job and getting through to my primary care clinic to set up an appointment has been incredibly difficult. In addition to that I really don't want to go to a medical facility unless it's an emergency or something that absolutely can't be treated remotely while everything with COVID-19 is still going on. My appointment was scheduled for 2:10. The website said to expect to receive a call from her within a 20 minute window give or take from the appointment time. Given all of the times I've sat in a waiting room for ages or been called back twenty minutes late to wait another half hour for the doctor to come by I expected to hear from her around 2:30 - 2:45. At 2:17 I received a text message from the website letting me know she was running a few minutes late and would be calling shortly. At 2:24 she called, apologized for running behind, went over my prescriptions with me, set me up with six months' worth of my medicine (I'm typically only written enough to force me back in 1-3 months), checked to see if there was anything else I needed and sent me on my way. The phone call lasted less than three minutes and I had what I needed. My prescriptions were sent to my pharmacy within a few minutes. This was honestly the best experience I've had with a doctor. I was able to schedule my appointment online for a date and time that worked for me. I didn't have to call a clinic during inconvenient hours and sit on hold for ages. I also didn't have to devote hours of my day to the appointment itself. The doctor was considerate of my time and reduced unnecessary appointments down to something reasonable for my medical situation. Oh, and it cost $35. I've had to pay that in co-pay. I'll absolutely use this service again and don't intend to return to in person visits. I'm currently looking into managing the rest of my care remotely. That's how much better this was than a traditional clinic.