dalpathe
They ruined my entire business
They ruined my entire business! I was deceived! My package was never signed for, and I was charged a very high and expensive price, but still did not meet the 7-10 days promised to me. They deceived me! The agent is not professional at all, like a robot, answering questions that are not asked, and the response speed is very slow. It is not a 7*24 service. I feel deceived! Work with them, believe me, you will lose everything!
Response from Dropsure - Dropshipping & PODAug 7, 2025
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the multiple issues you encountered. We completely understand your disappointment. A repeat defect on a replacement order is unacceptable and does not reflect the standard we aim for. While our current policy prioritizes reissuance over refunds, your case clearly calls for escalation and a deeper investigation. We’ve already begun reviewing this incident with our quality control team and supplier. This kind of failure rate is not the norm and should never have impacted your operations. We’re also revisiting our after-sales policy to ensure flexibility in edge cases like this. We invite you to reach out directly at [[email protected]] with your order details so that we can resolve this matter fairly. Your business is important to us, and we’d like the opportunity to rebuild your trust.