Samu Q.
Did not receive my items from Dropguys
I ordered iphone 17 pro ultra slim case and the lens protector from Dropguys, which has high ratings. It cost 83.97. They sent me a one package which. had the outer bracket and the "free" screen protector, but not the two main pieces I ordered. No explanation that this was package 1 of 2, but I never received notification as I did on the first package of its delivery to our building's secure lockers. Received first package on January 13, 2026. Company later told me second package was selivered the folloowing day, but it was not. Lockers are locked. Never was notified. Person responded, but then when I emailed what happened, thher was silence, which has continued for nearly two weeks. Horrible customer service, and of course no phone number,and there is a non-functioning chat feature. DO NOT ORDER A phone protector from Dropguys. I have had two great experiences with Otterbox.
Response from DropguysFeb 24, 2026
Hi Samu, We’re truly sorry for the frustration this caused. We want to clarify that we have been responding to your messages throughout the process, but it’s possible some of our replies may have landed in your spam or junk folder. That said, we understand how concerning it is when a package appears missing — especially with secure lockers involved. While we’ve already resolved this in our most recent conversation, we still sincerely apologize for the inconvenience and the stress it caused. We appreciate you bringing this to our attention and giving us the opportunity to make it right. — The Dropguys Team




