This company will give you a website, answer all questions by email, but the advice is not the best.
This company will give you a website and they will answer all your questions. Unfortunately, the answers are far from reality, even after sending screenshots of my FB ads, they were incapable of helping me get sales from the products they said they researched & were incapable of pivoting and trying something, revising the products, etc. So you will have a Shopify store, but no sales after burning your budget on FB ads.
Response from DropbuildFeb 20, 2026
Hi Lu, this is Sam, Lead of Customer Success at Dropbuild.
We take all feedback seriously, but after a thorough search of our records, we are unable to find any client or order matching your name or case description. We’ve reached out to request your order number so we can investigate your claims, but since you have declined to provide one, we cannot confirm that you are a legitimate customer.
To provide clarity: based on your comments, it appears you are describing a store build package. This is a one-time service where we build a high-converting Shopify store and provide the framework (instructions and guidance) for success. It is important to note that this package does not include our Ads Management or "Hands Off" services, where our experts actively manage and scale advertising on a client’s behalf.
While we provide lifetime support, advice, and guidance, we cannot be held responsible for advertising results or "pivoting" strategies for accounts we do not manage. Our insight is limited to the information clients choose to share with us; we cannot control how clients manage their ad campaigns or whether they follow our instructions, as we do not have access to their ad accounts. We have seen cases where instructions aren't followed or campaigns aren't even launched - it is important to maintain realistic expectations.
Given the circumstances, we do believe a 1-star review is a bit of an exaggeration in this case.
If you are a verified customer, we invite you to provide your order ID so we can look at your data and see how we can best support you within the scope of the service you purchased.
BR
Brandon
Simply read what is shared and make your own judgement- mine as well as their response.
PER REQUEST I HAVE HAD TO REMOVE PERSONAL NAME OF WHO THIS CORRESPONDENCE WAS WITH- THOUGH THEY SHARE THE NAME IN THEIR OWN RESPONSE- which makes me question the requirement that I remove personal information. This is after having to verify this review numerous times based on this:
---
"Thanks for reviewing dropbuild.co on Trustpilot.
dropbuild.co has flagged your review because they don’t think it’s based on a genuine experience. To keep your review online, we need to ask for your help.
---
Do notice it is verified by Trustpilot now ;) and they no longer doubt the veracity of the review as they have "found" the transcript. Truth is Truth.
Hey Dropbuild- you do realize that in your response you are reposting the name of the individual you made me remove, you are simply reposting what I already posted below, and you are the only party that has made any disparaging remarks. If this sentence is rude- "please connect me with someone else", then I leave you with this pointer to further your knowledge.
britannica.com
/dictionary
/rude
SMH
_________________________
Hello XXXX,
Please review and replace items with more of a focus on the beauty niche represented on the Dropbuild page as opposed to the "devices" I have noted the ones that need to be replaced. Thanks!!
-----------------------
Hi Brandon,
Are you referring to serums, creams, and other liquid products? Please note that the products listed in the Store Examples section are sample products used to create those designs, and are not available for dropshipping. However, there are other similar products that are available for dropshipping.
Kindly,
XXXX
-----------------------------
Yes. I understand that that is simply a sample page. Though that is more aligned with the niche I am looking for. Thanks!
-----------------------------------------
Brandon,
These products are not available for dropshipping. As you can notice, these are private labeled products that are not available with dropshipping when you are starting out.
Typically, suppliers require a minimum order quantity to include your logo on their products and packaging, as they would have to discard them if they go unsold. We advise starting with unbranded products and pursuing private labeling services once you've established consistent sales by contacting your suppliers.
These are certain serums and creams available for dropshipping, but they will be unbranded. Is that something that may work for you?
Kindly,
XXXX
Customer Success
Dropbuild
---------------------------------
Again- I am not requesting these specifics. But more in line with this niche as opposed to the ones previously shared that are devices.
I added this picture as that is a sample for your sample page. If this does not make sense to you, please advise so and connect me with someone else as i fail to see why i need to explain this 3 times now.
Other samples are face oil, man fashion and furniture. I presume that if I had referenced any of these I am also simply selecting a niche and not that specific set up.
-----------------------------------
Hi Brandon,
We inquired twice to confirm whether you were specifically referring to serums, creams, and other liquid products that are different from the ones we initially sent and closest to the screenshot you mentioned, but did not receive a specific response from your end.
Our package is designed for us to collaborate closely with clients to create a successful store based on their preferences and with products available through the dropshipping business model. This is the only way to ensure that the stores we create are profitable. However, due to your uncooperative behavior, I'm afraid that we cannot proceed with building a store for you. Therefore, we regret to inform you that we are canceling your project and issuing a full refund according to our refund policy. The refunded amount should reflect in your bank account within 5-10 days.
Thank you.
Kindly,
XXXX
Customer Success
Dropbuild
Response from DropbuildMay 6, 2023
Dear Brandon,
Thank you for sharing your feedback with us. We apologize that you were not completely satisfied with our services. However, we would like to clarify that your review does not include some key points that led to the cancellation of your project. We value clear and respectful communication with our clients and expect the same in return.
Unfortunately, the language used in your messages was rude, uncooperative, and threatening, which is not acceptable. A similar attitude is being shown in your review. Maintaining a positive and respectful working relationship with all clients is important to us, and we cannot tolerate behavior that goes against this principle. Therefore, we have decided to cancel your project and provide a full refund.
Your message to us #1:
“If this does not make sense to you, please advise so and connect me with someone else as i fail to see why i need to explain this 3 times now. “ - Your answer after we asked you to confirm if you are referring to serums and creams that available for dropshipping. If these products are something you are specifically asking for.
Your message to us #2:
“Please connect me with someone else.”
Your message to us #3:
“Please make sure the refund in handled in the timely manner you laid out below or I will report it to Chase as fraud and share this correspondence as evidence of such.”
Why your review was flagged by Trustpilot? - Because you failed to include your order number.
JA
Jack
Extremely satisfied!
I was hacked and they left themselves a good review….. great business practice
SC
Sean C.
Horrendous buying experience
Horrendous buying experience. Firstly the products are cheap Chinese items with long shipping times of 15+ days which will put a lot of buyers off, to begin with. Secondly, the information given on how to set up the ads is outdated, the Facebook ad center has obviously been through many updates since these notes were put together. A lot of the options within the Ads manager are not mentioned in the Ad instructions and some of the information given in Dropbuilds instructions are now not available at all now in the Ads manager. All instructions on setting ads up were followed as closely as possible and they did not work they generated x2 sales in a number of weeks, I even employed the services of a Facebook ads professional they still did not work.
I reached out to Dropbuild regarding the discrepancies in the ads setup information given, and the new ad options within the ads manager and they were unfortunately not very helpful.
I left an initial review of my purchase on here and Dropbuild reached out to say that they can review the ads and set up new ones and monitor them to see how they get on, I thought this was a great offer so decided to delete my review, they asked for my personal Facebook login details to gain access which I was a bit reluctant to do I eventually sent the details and they simply stopped responding, I sent 3 emails over the space of a week but it seems that due to the fact I had now removed the review they had backtracked on the initial offer of help and were not responding. I sent an email to say that if they didn't respond I would have no choice but to make the initial review live again, low and behold they respond within 24 hours with a very threatening email from a law firm threatening legal action for defamation if I was to leave a review, and stating that my 'lifetime support' had been canceled just because I was asking them to do what they had promised to do in assisting with the ads. Reading between the lines this could be the reason that they have very few negative reviews if they threaten anybody who is going to leave a negative review against them with legal action a lot of people would be reluctant to do so. Think very carefully before deciding to enlist their services. This purchase has been a complete waste of money and they did not come through on their 'lifetime support' offer at all.
EDIT - Well unexpectedly and quite bizarrely Dropbuild has just issued a response to my review which was left 5 months ago. It has taken them 5 months to come up with the absolute pack of lies in their response. If anybody is duped into purchasing this service you will see that none of the vendors deliver in 5 days as per the claim. You will also see that the step-by-step instruction videos were not created by drop build at all, they have simply taken generic third-party videos available on Youtube the information of which is completely outdated. it's very interesting they say that they checked my ads and found they were set up wrong, as they were set up following the very same outdated step-by-step videos that were sent, it's almost laughable as they are essentially confirming that the instructions do not work and are outdated due to Facebook ad updates.
The claim about threatening one of their employees is completely false with them being based in the USA and me being in the UK I'm not sure how I was supposed to threaten them by getting a plane over perhaps? Absolutely ridiculous and if anyone would like to contact me directly I will share the email trail which shows the entire conversation which will show that this company is not to be trusted and frequently will lie.
I actually threatened to leave one negative review due to the company failing to respond to multiple emails requesting assistance in attempting to make use of my 'lifetime guarantee'. The company failed to respond and ignored all emails, interestingly until I advised that if I didn't receive a response I would have no choice but to leave a review of my experiences. They all of a sudden sprang into life and I received a legal letter threatening me with legal action if I was to go ahead and leave a review, I responded to this ridiculous attempt at bullying someone into not leaving a review of their negative experience and advised that I will go ahead and leave the review and if I receive any further threats from them I will leave my very honest negative review on multiple review platforms as is my legal right.
They did not respond until this response 5 months later, warning to all prospective customers the company is telling bare-faced lies in order to protect their position, contact me directly and I will show you the email trail that shows this. They initially promised to assist with setting up the ads (to prove they work) then ignored me when I tried to evoke that assistance. They are not genuine.
Response from DropbuildApr 26, 2023
Dear Sean,
Thank you for sharing your feedback with us. We're sorry to hear that you had a negative experience with our services. However, we'd like to clarify some points that you raised in your review.
Firstly, we would like to point out that we work with quick shipping suppliers, and our products are shipped within 5-7 days, not 15+ days as you mentioned in your review.
Secondly, we always make sure that our instructions and step-by-step video guides for setting up ads are up-to-date. Therefore, it is highly unlikely that the information we provided to you was outdated - The instructions provided to you were specifically created for your store. Furthermore, we are available 24/7 to assist our clients with any questions they may have.
We also offer lifetime support to our clients, and we take our commitments very seriously. However, we had to revoke your lifetime support based on our policy because you threatened to leave "a bunch" of negative reviews on all possible platforms if we did not run ads for you, which is a service we don't offer and don't charge for, and you even threatened our employees personally. This is something we cannot tolerate and cannot overlook.
Finally, we did not ask you to remove your review. We reached out to you to help analyze your ad setup and assist you in succeeding, but during the investigation, we found that you did not follow any of our advice for running your ads. Instead, you were redirecting your customers to a password page instead of the product page, and you did not set up your Facebook pixel correctly, as well as run your ads with an advertising budget of $5 per day, which cannot generate sales in a few days. This may have contributed to the poor performance of your ads.
We understand your frustration, and we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please don't hesitate to reach out to us.
Best regards,
Adam
MI
Mitchell
didn't end up running ads to the store…
didn't end up running ads to the store for long
Response from DropbuildApr 26, 2023
Dear Mitchell,
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not completely satisfied with our services.
However, we would like to clarify that our services include building a complete store and designing it according to the client's preferences, conducting niche and product research to find the best products for their store, adding all the selected products to the store, finding quick shipping suppliers to ensure timely delivery of orders, and providing marketing materials and instructions for advertising.
The decision to run ads for their business and generate sales ultimately rests with the client. While we do provide all the necessary materials and instructions for advertising, we cannot be held responsible for the client's decision not to run ads.
We take our clients' satisfaction very seriously and are constantly striving to provide the best possible service. Your feedback is valuable to us, and if there is anything else we can do to improve your experience, please don't hesitate to let us know.
Best regards,
Adam