Drone Doctor is a cutting-edge service company dedicated to providing comprehensive solutions for drone enthusiasts and professionals alike. Offering expert repair, maintenance, and upgrade services, Drone Doctor ensures that customers' aerial devices operate at peak performance. In addition to technical support, the company provides personalized consultations to help clients choose the right drones for their specific needs, whether for recreational use, photography, or commercial applications. With a focus on customer satisfaction and technical excellence, Drone Doctor aims to be the go-to resource for anyone looking to enhance their drone experience.
Drone Doctor (dronedoctor.com) has 81 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
dronedoctor.com
Website
dronedoctor.com
Category
Repair & Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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After purchase I had a use with a broken antenna. I called to explore my options to repair or replace the damaged item. They instantly said the product must have been physical damage, even after showing them proof of no damage with a picture. They still were adamant about it being damaged on my end. They then offered no solutions to help fix the item regardless of whose fault it was. The whole situation made me feel like it was a money grab. Once they got their money they didn't care. No after sale service at all.
JL
jeffrey L.
Very frustrating buying experience
Very frustrating buying experience. Order was not delivered for almost 1 month, yet CC was immediately charged. No communication on order status, unless sending email query. Problems at every stage of order.
Response from Drone DoctorSep 26, 2026
Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your experience.
We would like to clarify that our team remained in communication with you throughout the order process and provided updates regarding the status of your order. While the delivery took longer than originally anticipated, we continued to respond to your inquiries and keep you informed as information became available.
We understand that delays can be frustrating, and we regret that the overall experience did not meet your expectations. At Drone Doctor, we take customer service seriously and remain committed to keeping our customers informed and assisting them throughout the entire order process.
YO
Yousef
Terrible customer service
Terrible customer service. I purchased a drone from Drone Doctor and they took the full payment. The drone keeps freezing and is not working properly.
I have contacted them multiple times asking for a return or exchange, but they are completely ignoring my messages.
Their own website states a 30-day return period, but they won't even respond to arrange the return.
Very disappointing experience. If this is not resolved immediately, I will be raising a dispute with my bank. I would not recommend this company.
Response from Drone DoctorSep 26, 2026
We’re sorry to see this review, but we need to clarify the circumstances. Our team did communicate with you regarding your purchase and attempted to address your concerns.
Unfortunately, during your visit to our store, your behavior became disruptive and included statements that our staff perceived as threatening. For the safety of our employees and customers, we will not tolerate threatening or aggressive conduct in our facility.
Drone Doctor stands behind its published policies and remains willing to address legitimate product concerns through the appropriate return or service process. We ask that all communication remain respectful and professional.
MS
Marc S.
Do not trust this company
Do not trust this company, lied about being able to fix DJI drone without having a Error code, and being able to repair back to pre-crash condition. Claimed they have access to DJI software but turns out, this was a lie.
When I reached out about the repair being different than promised I was told thats just they way it is, with zero attempt to make it right.
They are crooks!
To your reply Extensive damage? It needed a gimble, which i could have done myself but I did not want the error code, which is why I specifically asked if you could do the repair without the error code, you assured me that you could, which is clearly not the case, which is 100% intentionally misleading.
Response from Drone DoctorApr 1, 2026
Thank you for your feedback. We respectfully disagree with your characterization of the situation.
When your drone arrived, it had already sustained significant crash-related damage. Our team evaluated the unit and made every reasonable effort to restore functionality based on its condition at intake. In cases involving severe impact damage, there are limitations that no repair shop can ethically guarantee away, especially when factory-level software restrictions or persistent system errors remain after a major crash.
At no point was our intention to mislead you. We communicated the repair process based on the information available at the time, and as with many heavily damaged drones, final results can depend on factors that are only fully revealed once internal diagnostics and repair work are performed.
We understand your frustration, but it is important to distinguish between a drone that needed repair and a drone that had been extensively damaged prior to service. We did not create the condition of the aircraft; we were asked to attempt to recover it. We stand by the time, labor, and professional assessment provided.
KE
Kevin
My experience
I contacted the Drone Doctor on a Thursday asked if they had the drone I wanted in stock. I was told they did, but it would take a few days to ship. I then expressed my concern about potential damages during shipping based on past experiences and was told that they would package it appropriately, ship it next day delivery and that I should have it by Wednesday. I went ahead and ordered it online and the receipt said express shipping like promised. I called up the next Monday to get a status on shipping since I was sure I would need to be home to sign for it. The person I spoke with acted really weird and told me I needed to talk to the owner. The owner said they did not have them in stock, but it should ship sometime that week and he seemed annoyed at my request for an update. I received a shipping notice Wednesday evening, but to my dismay, it was shipped ground!! That is not a safe way to ship such an expense and fragile item. It took several days to get delivered, and the package was very badly smashed on all sides. I opened the package and the product box was badly smashed on all sides as well. I called them back and reported the condition. They were surprised that it shipped ground, that there was no label stating that it was fragile, and that the packaging was unable to protect the product. Nevertheless, I was told to just open it and use it and that it would be fine. The packaging inside the product box also showed that it had been treated very rough. The drone acted very weird for the first several flights and their response was send us a video and prove it! So long story short, they were dishonest about having the drone in stock. They didn't ship it next day delivery as promised (and it was on the receipt)! They packaged it very poorly. And they took no responsibility for any of their mistakes! Don't buy from them.
Response from Drone DoctorOct 28, 2025
We appreciate every customer’s feedback — even when it’s based on a misunderstanding — as it helps us continue to provide exceptional service.
In this particular case, the customer’s review contains inaccurate statements regarding the purchase and shipping process. This order was delivered over two months prior to the complaint, and no defects or functional issues were ever reported or verified with the actual DJI drone. The only concern raised was a cosmetic dent on the outer shipping box, which occurred during transit and does not affect the drone’s performance or value.
Our team immediately responded and confirmed the item was brand new, factory-sealed, and fully functional — with all DJI serial numbers and activation records confirming authenticity and no prior use. We also provided assistance and follow-up instructions for verification and support.
At Drone Doctor, we pride ourselves on honesty, transparency, and customer care. Every order is shipped securely and insured, and we continue to serve drone pilots nationwide with authentic DJI products, expert repair services, and fast delivery.
We invite customers to visit DroneDoctor.com or contact us directly for any questions or support — our priority is keeping your drone experience safe, smooth, and professional.
#DroneDoctor #DJIStoreUSA #DroneRepair #DJIServiceCenter #DroneDoctorLasVegas
AD
Adam
Paid for an order and never got it…
Paid for an order and never got it shipped.
Called and they kept saying it would be shipping soon.
The money was completely drawn from my credit card and eventually had to file a complaint and request the charge be dropped because they never shipped any product but took payment.
Don’t fall for the comments from the “ceo” saying it was fraudulent charge, etc etc.
They take payment, don’t communicate, hold money and ship no products.
Go elsewhere for your service.
Response from Drone DoctorSep 20, 2025
We take all customer concerns very seriously at Drone Doctor, but in this case, we must clarify that this review is not reflective of how we operate. Our team uncovered multiple red flags with this order, including inconsistencies in payment information, which indicated attempted fraudulent activity. For the security of our business and our genuine customers, we did not process or ship the order.
At Drone Doctor, we pride ourselves on transparency, fast shipping, and outstanding customer service — as reflected in the many positive reviews from real customers who have successfully purchased DJI drones, accessories, and repair services with us. Unfortunately, as an online retailer, we occasionally encounter individuals attempting to commit fraud, and when we protect ourselves from these scams, they sometimes post misleading reviews out of frustration.
We remain committed to serving our customers with honesty, integrity, and professionalism. If you’re looking for a trusted DJI dealer, know that we always confirm stock, ship quickly, and provide ongoing support for every order.
