DrmelaxinReviews of drmelaxin.us

I ordered on the 1st of January 2026 the Dr Melaxin bundle and i'm still waiting for a delivery date. I have sent 3-4 emails because of this ,as of today 6th Feb 2026 I have not received a response from them, I have sent original order details email but still no response. Absolutely appalling service.

I bought the whole set for $69 over a month ago and still haven't received it. They keep saying its on its way but now it say returned to sender. Do not order from this company. Complete scam. I going to contest the charge on my credit card.

I received my orders in good time. But for £60 I expected to see some sort of result after 2 weeks use, I won't order again

I have not received my product & despite numerous emails, social media contact, I have had no response to where my order of my bundle is

Well I just read some of Reddit’s reviews and these are one I didn’t see on TikTok!! That being said I see on Reddit it was saying there are some know to have allergies/ allergic reaction from the products, and I can 100% tell you why: This company has the upmost terrible customer service agents, they do not say they same things as their other agents as well as unethical practices!!! The reason for people’s allergic reactions is due to this company taking these products back on returns from the prior customers, mind you most returns happen after people try whatever it is they bought and then realize either 1) they don’t like it or 2) don’t want it!! And when this company receives these returns, they in turn take those exact same returned products and re-package and re-ship them out to the next victim / customer ( even though most returned items have been used )!!! I just recently received that viral set from Dr. Melaxin’s Cermenrete calcium line.. It comes with 5 products and I could tell immediately that at least 2 of the 5 products in my set had been previously purchased / used and returned!! Which mean probably every item I received had been previously used!!! I am highly pissed off and discussed at the lack of ethicalities!! And I had one agent processing a replacement for me ( UNDER THE AGREEMENT THAT ALL ITEMS WOULD BE VERIFIED BY MANAGEMENT THAT NONE OF THE REPLACEMENT PRODUCTS IN THE REPLACEMENT ORDER WOULD BE PREVIOUSLY PURCHASED / USED!! But then the next day I woke up and had a message from the company telling me they understand my frustration, but where my item had been marked as delivered if I needed assistance, I would have to contact either the carrier or the actual TikTok platform customer service agents! Which they had not a f**kin thing to do with any of them products being previously used and re-issued; THIS WAS 100% THE COMPANIES FAULT!! But they disregarded my concerns, my feelings, and my hard earned money with all of the unrealistic responses I was receiving from them!! Which was just letting me know they were unwilling to help or even just make it right, you know what they intentionally made wrong!!! Joy with it and no one would notice they’re Scheming Scam. But Thank God for TikTok shops customer service agents as they did 100% process a full refund for me and are filing a claim against the company!!! So please Buyers beware!! The Dr Melaxin agents couldn’t communicate with there own team properly in order to form proper correct solution, as I had a different agent respond to each question and none of the answers provided to me lined up in response from their previous agents!! When I told this company they had sent me previously used products. I sent them videos and photos of the products showing them they had been used that they had finger indentions in the products!! And still yet this company was unwilling to help me or make rite so I had to go above their heads to speak w/ TikTok cust. service to get any assistance!! Thank you Tiktok for caring about your customers and processing MY full refund!!!

Horrible experience. I bought from this website and the same day I tried to issue a refund, but they tried to persuade me out of it (which is highly unprofessional) and they have yet to give me a refund. The package has yet to arrive either after 4 months. Do NOT waste your money on this website.

I have ordered with a site said was received a week later still no product emailed countless times and no response

All these terrible reviews! Well it took a while to receive my order. It finally came. I ordered the exfoliate, rice, ampoule, and the exfoliate black rice ampoule. I love them. I noticed an immediate difference in my skin. It really did remove all the tiny blackheads from my nose and chin.