Aarika W.
Predatory pricing and refund policy
I, too, was scammed! I fell for it, hook, line, and sinker. I bought it, got the material, started the supplements, felt no change, and my doctor suggested that I cancel because she had a different plan for me. I reached out, told them that my doctor suggested I cancel, and was told that the supplements were not returnable, even if I had not opened them. I said that was fine, I would continue to take them if my doctor approved, but I wished to cancel. This is a four month program. I was in it for maybe two weeks. You would think you would receive a partial refund for the time period of the program that you did not use… didn’t use the “individual” coaching. However, when I asked to cancel, and asked what my refund would be, they gave some arbitrary amount not based on the time I was in the program receiving coaching, but a magical number they pulled out of thin air. Their response to me was that I was also paying for the proprietary materials/curriculum. I read their proprietary materials once … it is not anything new that I haven’t read on the Internet put out by other people for free. Their “proprietary materials” have done nothing to improve my health, and neither have the supplements. Please learn from my costly mistake! Do not be lulled into thinking this program is going to do anything to change your life. luckily, I have the financial means to continue to pay off this debt that I incurred. But there are a lot of people in very worst financial situations that would not be able to do that. Run the other way!
Response from Hormone Health AdvantageApr 11, 2025
Dear Aarika, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the program did not align with your expectations, and we recognize how frustrating it can be when progress doesn’t unfold in the way you hoped. Our program is a comprehensive, four-month experience that includes professional-grade supplements, educational curriculum, one-on-one coaching, practitioner oversight, and access to a private support community. These components are explained clearly prior to enrollment so that individuals can make an informed decision based on their unique health goals and readiness to commit to the process. We understand that your personal care plan changed after joining the program, and we always respect each client’s right to follow the path that feels best for them. At the same time, it’s important to note that enrollment in our program is a personal investment, and with that comes a level of responsibility — both in reviewing the information provided beforehand and in engaging with the process once it begins. Refunds are calculated based on the portion of the program already accessed, including proprietary materials and services delivered. While we regret that you didn’t find value in these components, many clients do experience significant shifts when following the full protocol. Our intention is never to mislead but to offer a clear, structured path for those ready to pursue root-cause healing. We wish you continued healing and success with the plan you’ve now chosen, and we appreciate your feedback.