RICK
I purchased a Ranch Legacy lid
I purchased a Ranch Legacy lid. it was installed 7-9-2025. Within a couple of months, the left latch came loose (screw stripped out). I went back to the dealer (Madison Truck Equipment), and they were told to add second screw. That worked for a few more months. I replaced the screws, and of now it is holding. On 4/7/2026, the screw the held the pull down strap came out. I went back to the dealer, and they said to drill a hole and put a bolt in it. For what I paid for this, i should not have to cobble it together. If I knew this would fall apart, I would have bought a different brand. Rick
Response from Venturous Truck TopsMay 7, 2026
We’re very sorry to hear about your experience, and we apologize that this situation occurred. This is not the experience we want for our customers, from our products to the purchase experience through our network of dealers. We appreciate you bringing this to our attention and would like the opportunity to make this right. Please reach out to us at [email protected], and we will make sure you’re connected with the appropriate team to review the situation and assist further.