driveempower.comReviews of driveempower.com

Very disappointing experience. My account was permanently blocked after I accidentally uploaded the wrong insurance photo from my phone’s gallery. The vehicle was rented, and I had two insurance documents. I selected the wrong one by mistake. Instead of allowing me to upload the correct document or asking for clarification, my account was permanently closed. I explained that it was an honest mistake, that I now have a different vehicle with valid insurance, and that I have maintained a 5-star driving record on Uber and Lyft. Despite that, I was told the decision was final without being given another opportunity to verify my documents. I believe drivers should be given a fair chance to correct an honest mistake before losing access to the platform permanently.

My son lost his iPhone in one of your driveempower.com vehicles. There’s no customer service number to call, and multiple emails have gone unanswered. This phone was bought with his saved pocket money, so losing it is a big deal for a student. A company that won’t respond when customers need help doesn’t deserve trust.

They were horrible they need some transparency the drivers don't speak English it's okay but they're driving skills are horrible scary they have no attention to not to text and drive

★☆☆☆☆ My experience as a driver has been extremely frustrating due to the lack of transparency regarding earnings and deductions. The app shows one number for total fares collected, another number for available payout, and ride summaries that contain large subscription deductions that are difficult to understand. On one day, passengers paid $93.79 in fares, yet only $40.44 was available for payout after deductions. One ride showed a subscription deduction of $39.87, while another showed a subscription deduction of $10.13. As a driver, I expect clear and transparent accounting of my earnings. Instead, I am left trying to figure out where my money is going and why significant amounts are being deducted from individual rides. Until Empower provides a clearer breakdown of earnings, fees, and subscription charges, I cannot recommend this platform to other drivers.

This app is an illegal scam. I was in an accident in one of their rides and have not been able to speak to anyone in customer support for over 6 days. They don't vet drivers and they do not care at all about the safety of their riders. It is despicable. Avoid this app at all costs and just pay the extra money for the reputable ride share apps.

I like a lot of things about Empower. I like that it is often cheaper than Uber and Lyft (not always, Lyft is often slightly cheaper) and that the driver keeps more of the revenue. I have had a couple of issues. In early February 2026, the driver passed my drop-off point. He was using an external map app and I guess put the wrong address in. The Empower app indicated the correct drop-off point. I was charged extra for the extra time and mileage. Unlike Uber and Lyft, Empower's customer service is almost non-existent. You have to send them a message through their website. You get no transcript of the message. Just a message that they got your message indicating: "Due to the rapid growth of the platform, customer support response times may be a bit higher over the next few weeks as Empower is currently in the process of hiring more customer support team members." I just had another issue in early April 2026 and got the same response. In the second incident, the app quoted a fare of $15 and change. Immediately after the ride was assigned to me, the fare changed to $21.11. They authorize you for a few bucks over the quoted fare and I was authorized for $18 initially. I ended up paying $21.11. Very annoying. Feels like a bait and switch. Waiting for Empower to respond or I will contact my credit card issuer.