Gaylord F.
Accurate quality product, slow communication
I am editing a previous review. When I first ordered my custom shoes they ask you for a budget and I selected $300. And there was a $39 deposit. They communicated back and forth about the design, and while that exchange was slow (often with 2 days between replies) I approved the design. They then sent me an invoice which was for significantly more than $300. Plus they had the $39 deposit on top of that which was not taken out of the final invoice. This is not a standard practice. I contacted them about this price issue. And I had questions about the several different addresses and locations associated with the invoice. This is when it took over 3 days for a reply (possibly 4 days I don’t remember at this point because this started nearly 2 months ago). After not hearing from the company for that long I wrote a review and gave them 1 star. This review apparently got them to respond because I then heard back from them immediately. After some exchange back and forth the price I agreed to on the sign up page when they asked for my budget was honored. Work began on the shoes. They sent quality control pics. I had questions about the pics and they did send another video with better quality. And I approved them. The shoes arrive about 8 days later. The pros: they did good work and the finished product looks exactly like the mockup design. I’m very happy with that. The cons: communication can be very slow. From what I understand there is maybe a hub for the company. And then artists in different places around the world? I’m not sure. Which is fine once you know this. And then the issue with the order page where it asks for your budget. And they send an invoice for more than the budget you selected. To their credit they did honor it but only after I pushed back on it. So this is a niche business. Specializing in products you can’t just get anywhere. So some delays and complications are to be expected. Ordering a custom made product should take time and I’m fine with that. Maybe my best thing I can say is that I do plan to buy from them again. Their LV/Nike custom shoes look amazing and I want a pair. They will do your design and make shoes exactly like the design. And the price is reasonable for custom shoes. Just be prepared for slow communication back and forth.