Lauren J.
I spent quite a bit of time and money…
I spent quite a bit of time and money buying a drip irrigation system just to be sold defective water timers . I contacted the customer service once I attempted to set up the system letting them know both units are leaking water . Ofcourse I tried them both because I had to be sure it wasn’t user error . However both units leaked at the attachment site . I even went on google to try and trouble shoot the issue only to read that it’s a common issue with the Melnor brand . The customer service rep told me that because I opened the package to install them they are no longer returnable because they are used . How would I know if the timer works unless I try to install it? It’s not a reasonable policy . Especially after spending 500$ plus on the system . Literally only been a week and now my project is on hold .😒 I wouldn’t consider them used just wet.
