Trade CoffeeReviews of drinktrade.com

Delivery was cancelled due to cancelled roast (second occurrence). Trade placed an order for a new coffee on the original date of delivery. They sent it ground mail instead of speeding up the deliverer which was frustrating given the coffee ended up coming 7 days past due with a 2 bag/1.5 week subscription. I like the selection of coffee but as far as customer support/satisfaction - Pretty disappointing.

Terrible customer support. They'll give you an attitude and push you to cancel your subscription. They clearly hate their customers!

Missleading advertisement and signup tricks. They will advertise a $20 voucher if you sign up for their email newsletter over text message. I signed up, and then received a message with a link to sign up for a $120/month subscription. I emailed them to ask about the voucher and they said that it is actually for a subscription. For starters: I'll never buy coffee on a subscription. I think the idea of getting everything on a subscription is ridiculous. I was seriously considering getting a wide variety of beans as I am looking to switch over from buying from Blue Bottle, these misleading tricks will keep me far away.

What is the purpose of this company? IMO, they leech of good roasteries. They have no product themselves, they serve no purpose. Besides that, the bags I got were very stale and I suspect the roast date to be wrong. No way a fresh bag can be that stale, but obviously I can't know for sure. They take out 30 grams per bag to make money. 0/10, would never recommend. Buy from roasteries directly people instead of supporting companies like this.

If you appreciate the taste of coffee, STAY AWAY. I love making pour over coffees each morning, and I really appreciate good beans from local roasters. I genuinely am into the intricacies of taste. My only problem is that I sometimes run out of beans and am forced to rush to a local coffee shop to buy beans before the headache starts in :). So I thought drinktrade would be perfect. WRONG. I'm not kidding - I got 3 bags of coffee, and every single one of them was bad. Not as in bad taste (that, too) - but bad as in not fresh. The roast date appeared to be fine, but I can guarantee you, the beans had lost all of their flavor, and they tasted old. I stopped drinking it quickly. AND Bad customer service - I reached out to customer service 3 times, and they would not even give me a refund for even one bag nor credit me another bag after my huge dissatisfaction. Finally, they agreed to send one more bag. Guess what? Not fresh. If you actually like what you drink, then don't use this service. I hope they go down because it seems they are trying to commercialize a local phenomenon. I like the idea - poor implementation. Though I can't confirm, seems more like a money grab.

I've never even tried the coffee but the fact that Eric Girouard was involved with this company tells me to stay away !

People who have Trade subscriptions should note that they have started requesting roasters to under fill bags (even when packaging doesn’t match the weight) in order to save costs while charging the same price. When support was contacted, they did fess up to it, saying they are having “conversations” and offered credit for the next bag. What was requested is that they communicate clearly up front these changes to subscribers. After waiting 30 days for a response, I have canceled my subscription and have encouraged others to do so. There’s an active thread on r/coffee of Reddit.