Drilled RotorsReviews of drilledrotors.com

Issue resolved...I purchased rotors from this company , was sent the wrong ones. Customer support is very bad... No follow up calls or emails only 1 spam email. Dont understand why it is spam.. Now i can not get a return label because Rose said the connection does not work.. No managers or superiors to talk and resolve issue.

Order a rotor and pad kit for my BMW, was sent the wrong ones. I called to exchange and was informed that they would send out an email with instuctions for the return. I followed them, was told my replacement rotors would sent as soon as UPS had a tracking # for the return. A week later i called to get tracking # for new rotors.was informed that the replacement rotors are out of stock and wont be in stock till June. So to recap, i was sent the wrong rotors, the company gave me 4 days to return the wrong rotors. Was told they were in stock. This company has abysmal customer service, will lie to you! So if you order from this company, you will have problems as i did.

its ok.....k

Sent me the wrong size rotors despite having confirmed the vehicle fit on their website. Called for a refund and said they would send me an email for directions. Never got the email. This place is a joke don’t buy from them the 5 star reviews are probably fake. Stupid company, guy who owns it probably likes being pegged.

I am not a novice about auto parts and cars. I specifically ordered a brake set for my BMW 428i. The Original Invoice clearly states “BMW 428i”. Yet, they sent me brakes for a 228i that don’t fit. So after a few emails and a phone call and reminding and showing them numerous times that THEY made the mistake of sending me the wrong parts, they had me pay $61 in shipping to return the wrong parts and pay the difference to get the correct ones. Why should I incur return costs for a mistake they made. In a 3-email exchange and clearly showing the original invoice and that it was their mistake, not an inch of movement on their part to accept blame and pay for return shipping. Always placing the responsibility with me. I am desperate to get the right brakes, so had to return the wrong ones they sent and pay $61 out of pocket. They should reimburse me the $61 or reduce the price of the new parts I am getting by that amount. But all requests fell on deaf ears. It almost seems that they purposely ignored the parts that said “your mistake” on all emails. And gave me canned answers on returns and shipping. Even if the return shipping had cost $5, it’s still their responsibility because they made the mistake. How much more proof than the original invoice showing I ordered correctly do they need? I assume saving $61 is worth losing a customer and having this information revealed to potential customers and my friends and family. Sometimes it’s hard to understand how some companies still don’t understand that greed will never ever be a good choice in the end. Owning four cars currently will undoubtedly cause me to purchase more brakes in the future, but based on this experience, looks like Autozone or O’Reillys might be my only options.

Sent wrong pads and after returning it back 2 days later never got my credit back. What a joke.

I ordered a break in rotor kit on the 29th of December and apparently they won't be here until the 13th of January... So much for the three to five business days... Anyways after reading all the bad reviews I hope my parts fit... Just wish I would have read the reviews before I ordered... Lol... Notice how drilled rotors has a generic reply for everybody's review... So please drilled rotors don't send me to Mike from accounting because Mike can't help me...

This company has the worst brake kits compare to other places. I purchase the front set kit after installation. The brakes are squeaking a lot. Had to throw those away because the company doesn't honor such a warranty