DreamStoriesReviews of dreamstories.ai

I'm having a bad experience with your service right now. I noticed the AI model is changed compared to what I experienced last year when I was allowed to edit and preview before confirming order. I was working on a story I like, and at some point I was asked to pay before I can complete the edit. I made the payment, and realized the system picked another story on the list which I didn't work on at all. My bank got charged twice as I was trying to cancel the wrong story and proceed with the favorite one I was editing, and I've been trying to reach out to customer service to cancel the wrong order and get a refund on the wrong order, but the AI kept sending me in circles. The contact number is also managed by bot, so there's no chance to get in touch with a real person. My money is stuck in the system now because of a book I don't want, and I can't even track the other one I edited for production.

I paid for two books last Christmas order #912713619 and when I go to the website it’s asking me to pay again. I never received my books. I was emailing someone named Pat before! Now my emails are not being responded to. Please assist! Update: I received an email from Dreamstories on 4/4/26 that my order was canceled and another email today that my refund is processing. Thanks Trustpilot!

Impossible to reach a human. The AI support is useless, and there is no clear way to speak to a real person, even as a paying customer. I had to escalate through my bank and still got no response. Avoid at all costs. Unless you enjoy being stuck with no support.

Save your money! They make promises of edit support, timely delivery, and exceptional AI tools. Lies lies lies . You will NOT get an impressive end product. It will NOT be delivered by the date they promise. You will NOT get a refund for their shoddy construction of the book and poor quality control. TELL/WARN EVERYONE YOU KNOW!

I ordered a book 4 my grandson added our family dog same week. The dog passed away. I went to edit the book and try and remove our family pet. I added his cousin to the book so that he would not be devastated seeing the family dog. Talked with a member named Pat and Sam have all my transcripts from the conversation emails and etc.. They will not answer back on dream stories AI nor will they email back they sent the book out without me editing or the changes that I asked them to do which weren’t working on my end. The book came and had the family pet in. I’m still trying to contact them so that they can replace the book with the one that I have in my cart still no answer bad business, not standing up to their refund policy and I did not approve the book. What needs to be done is they need to have more Reliable members answering emails text messages within the 24 hours that they promise now I have a book I cannot even give to my grandson.

I ordered 4 books, my granddaughter and niece loves them. I will order more !! ☀️☀️

Worst experience ever. Ordered two books for over $100 for my two daughters as a Christmas gift. Noticed at checkout the shipping information was wrong so I immediately contacted customer service. They stated not a problem, and that it was good that I contacted them so soon to correct the issue. Fast forward a week later when it was supposed to be delivered the 23rd, it said it was but I never received it. It ended up being shipped to the wrong address. I contacted them again, and their response was that their printing partner made a mistake. So ruined my two daughters special gifts after I talked it up to them. They then said they'd expedite the books to the correct address, and then ghosted me. No responses nothing, and now its January 5th. Mind you the order was put in December 12th!!

First of all these reviews are bullshit!!! They will take you through the process of making a book for your loved one and never follow through. They’ll take your money and no way to contact or even track or check on your order you trusted them to fulfill!!! It’s a Scam!!! Those good reviews are garbage!!!!!