DreamrunsReviews of dreamruns.com

I have ordered a lot from Dreamruns lately and initially was very happy with their prices and selection. I am building a garage bike workshop and am building my first mountain bike, and I have ordered many of my parts from these guys. This week, however, I received an order which did not include 2 things I had paid for (disc brake levers). When I contacted customer service, they just told me “warehouse said it was in there”, and that was it. Then they sent me a copy of the delivery notification. What?! Truly terrible…

Was a little concerned since I never heard of them but got just what I ordered (ski base layers). Just bought some more.

Ordered Giro cycling shoes - was unsure how the shopping experience would go because they were much cheaper than other online options, but I rolled the dice. Pleasantly surprised - received the exact product 2 days after ordering, no issues.

I ordered a pair of Burton Women's BOA Felix Snowboots in Blue/Gray from Dreamruns, they put a pair of Limelight Snowboots inside of the shoebox of Felix and shipped to me. After receiving the wrong item, I immediately contacted my shipping courier for camera footage, and provided all the evidence to Dreamruns. No apology or reasonable solution, Dreamruns would only refund if I return the item on my own costs, and then never replied. Ridiculous inventory mgmt and customer service, customer should never pay for their fault, not to mention their staff could've been benefiting from such stealthily substitutes for times.

I found what I was looking for and it was shipped to me in 5 business days. They were also very helpful over the phone. Would recommend.

Ordered a pair of Smith 4D Goggles which was listed on sale for a good price. After 2 days got an email from them saying :- Due to an inventory error, we are unable to complete your order. Refund has been initiated. I don't expect this from an e-commerce site. complete waste of my time.

Ordered a full face helmet, at a fantastic price. Recieved free 1-4 shipping. I placed my order at 10pm on a Friday, they shipped it on Saturday and I was wearing my helmet Monday!

Ordered some mountain biking shoes. Was the best deal I could find online. Free expedited shipping. No issues