Kashawna
Golden State Warrior rug received was…
Golden State Warrior rug received was not as pictured. Print was blurry and distorted. Several inconsistencies with the print. Sent pictures and email support center and response had nothing to do with quality of the print. Their response to my complaint was 35% refund and tips on how to remove the wrinkles and fold out of the rug, which was not my issue with the rug. My complaint was never addressed. Utterly disappointed in the quality of print. I would have liked another rug if the print quality could be resolved or a full refund.
Response from dreamrooma.comJul 26, 2023
We extend our sincerest apologies for the disappointment and inconvenience caused by the Golden State Warrior rug. Your feedback is of utmost importance to us, and we deeply regret that the print quality of the product fell short of your expectations. We acknowledge the concern raised and have taken prompt action to address the issue. After thorough investigation and discussions, we are pleased to inform you that a new product with improved print quality is on its way to you. You do not need to return the previously received carpet, as we want to ensure a hassle-free resolution for you. Please accept our heartfelt apologies once again for any inconvenience you may have experienced. We value your trust in us and strive to provide the best products and services to our customers. If you have any further concerns or questions, please feel free to reach out to us. Thank you for your understanding and cooperation throughout this process.

