Dreamrooma is a team that develops rug/ carpet, quilt, blanket products to bring unique designs with high quality to customers.At Dreamrooma, we care about the real experience our customers get. We are constantly improving models and supporting customers together.Refreshing the customer’s room space is the driving force for us to improve every day.Our Mission: Provide the most beautifully designed and quality products to customersOur Vision: Leading brand when customers want products with beautiful designs (rug/ carpet) with high quality.
dreamrooma.com (dreamrooma.com) has 160 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Website
dreamrooma.com
Category
Decoration & Interior
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: April 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I ordered the set with the name "Tommy", the set came with a different name on it, "Angie Hansen." I need to know how to send these back to you and yall need to figure out how to expedite me getting the correct order because these are a birthday gift for 3/03/2024. 615-948-0710 is my number, or email me.
John Heskett
Response from dreamrooma.comFeb 6, 2024
We wanted to inform you that we have responded to your email inquiry earlier today. Please take a moment to check your email inbox, including your spam or junk folder, to ensure you have received our response.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We are here to help.
Thank you for your patience and understanding.
AW
Amber- W.
Horrible Quality
First of all my quilt did not come in the time that it stated it would. Second, when I got the quilt, it was too small for my bed. I sent pictures to the company to show the error and hopefully get it fixed but they never got back to me. The quality of this quilt is horrible!. I would not buy from this company again.
Response from dreamrooma.comJan 29, 2024
We sincerely apologize for any inconvenience caused by our product's quality. We want to inform you that we have already responded to your email and provided a solution. Kindly take a moment to check your email for our response and proposed resolution. Thank you for reaching out to us, and we appreciate your patience and cooperation. We will try our best to improve our product's quality in the future.
TR
Terry R.
Warning!
Warning!! It will not look like the pictures on the site, and they will not let u send it back, stay away from this site !!!!!
Response from dreamrooma.comJan 29, 2024
We sincerely apologize for any inconvenience caused by our product's quality. We want to inform you that we have already responded to your email and tried to provide the best solution that we could. Kindly take a moment to check your email for our response and proposed resolution. Thank you for reaching out to us, and we appreciate your patience and cooperation. Your response means a lot to us and we will try our best to improve our product's quality in the future.
HM
Helen Morgan S.
never received the item I ordered
never received the item I ordered
Response from dreamrooma.comJan 29, 2024
We sincerely apologize for any inconvenience caused by our late delivery. Thank you for reaching out to us. We have sent you an email regarding your concern. Please take a moment to check your inbox and respond at your earliest convenience so that we can assist you in resolving the issue you are experiencing. Your feedback is invaluable and will greatly aid us in improving our services for future orders. We appreciate your patience and cooperation, and we are trying our best to bring the better service to our customer.
MB
Maryella B.
Bought in early November and still have…
Bought in early November and still have not seen the merchandise nor has it been shipped. Waste of money and the promise of this gift for family.
Response from dreamrooma.comJan 30, 2024
We sincerely apologize for any inconvenience caused by our late delivery. Thank you for reaching out to us. We have sent you an email regarding your concern. Please take a moment to check your inbox and respond at your earliest convenience so that we can assist you in resolving the issue you are experiencing. Your feedback is invaluable and will greatly aid us in improving our services for future orders. We appreciate your patience and cooperation, and we are trying our best to bring the better service to our customer.
JW
James W.
Bought a Houston Rocket floor rug from…
Bought a Houston Rocket floor rug from Dreamrooma for $130+. Product was cheaply made and the color was more pink than red as shown in their webpage. I contacted company by email and was told they could not offer refund unless product was damaged. So much for standing by the quality of the product you sell. Will not do business with them again and hope you don’t either.
Response from dreamrooma.comJan 30, 2024
We sincerely apologize for any inconvenience caused by our product's quality. We want to inform you that we have already responded to your email and provided a solution. Kindly take a moment to check your email for our response and proposed resolution. Thank you for reaching out to us, and we appreciate your patience and cooperation. We will try our best to improve our product's quality in the future.
TL
Tina L.
Didn’t receive my whole order
Didn’t receive my whole order. I just received the curtain.
Response from dreamrooma.comJan 30, 2024
We sincerely apologize for any inconvenience caused by our late delivery. Thank you for reaching out to us. We have sent you an email regarding your concern. Please take a moment to check your inbox and respond at your earliest convenience so that we can assist you in resolving the issue you are experiencing. Your feedback is invaluable and will greatly aid us in improving our services for future orders. We appreciate your patience and cooperation, and we are trying our best to bring the better service to our customer.
MB
Momma B.
I don't recommend this company
Update: I was contacted by the company, but not to help fix the problem or offer good customer service. It was for me to leave a 4 or 5 star review, if the give me $40 (30% of what i paid). That ticked me off. This wasn't a bad experience in a restaurant, it was a gift for my child, that I was excited about, and completely let down. I would have adjusted my rating had I received a genuine email wanting to help. That would have been based on customer service at that point. But, that didn't happen, only tried to buy a rating.
When the product you ordered and spent a whole lot more money on, does not arrive in the time frame promised, that's bad business. It sat in NY for nearly 2 weeks before actually shipping to me. And, you do not get any form of update that your product won't arrive in time. Doesn't make it better that my kid didn't like the rug and it's now folded and sitting. I've no idea what to do with it. I can't even return it. That ticks me off more. The quality is not good. It feels like a kitchen memory foam mat that you put in front of your sink, but thinner. My review would be better if the company actually excepted returns when their product did not meet expectations, and stood by their product. Can't even resell it for anything close to what I paid.
Read the fine print on everything before purchasing and read the negative reviews. I swear the positive ones were not real.
Response from dreamrooma.comFeb 1, 2024
We sincerely apologize for any inconvenience caused by our product's quality or delivery. We want to inform you that we have already responded to your email and tried to provide the best solution that we could. Kindly take a moment to check your email for our response and proposed resolution. Thank you for reaching out to us, and we appreciate your patience and cooperation. Your response means a lot to us and we will try our best to improve our product and service's quality in the future.
