Robert Scott F.
Outstanding Customer Service
I had a great experience with a rug purchased. Unfortunately, the delivery driver dropped it to the wrong address but the customer support at Dreamrooma were amazing at helping me track down the package. The homeowner apparently dropped the package off at the community post boxes and was subsequently stolen from there. Dreamrooma helped me locate my package and worked with me on a replacement. I never had to wait for a reply email, they were very courteous and generous. I absolutely will do business with them again. Shipping time was much faster than anticipated as well so that's another bonus!
Response from dreamrooma.comApr 1, 2024
Thank you for taking the time to leave a review. We greatly appreciate your feedback as it helps us improve our products and services. Your continued support means a lot to us and serves as a driving force for our ongoing efforts to enhance our offerings. We're committed to providing you with the best experience possible, and we look forward to serving you again soon. As a token of our gratitude for your support, we would like to offer you a discount voucher, which will be sent to you via email.