dreamrooma.comReviews of dreamrooma.com

Response from dreamrooma.comSep 11, 2023

I'm sorry to hear about your disappointment with the rug. It's great to know that the size and softness meet your expectations. Regarding the design, I understand that you were hoping for a more vibrant representation of the Cubs logo. As for the delivery, I apologize for any inconvenience caused by the folding and vacuum sealing. In order to maximize cost-efficiency and expedite delivery to our customers, we utilize vacuum sealing for shipping. To remove the creases, you might try laying the rug flat and gently steaming it or placing heavy objects on the corners for a period of time. Once again, we apologize for not meeting your expectations regarding the packaging and delivery. We will strive for improvement in the future. We look forward to the opportunity to serve you again.

Response from dreamrooma.comJul 26, 2023

Thank you for your feedback.We are continually working to improve our shipping and delivery processes to provide faster service to our customers. While some factors may be beyond our control, we will do our best to expedite the delivery of your orders. Thank you for choosing our products, and we truly appreciate your feedback. Your satisfaction is our top priority, and we look forward to serving you with even better service in the future. We have a special surprise for you as a token of our appreciation. We will be sending a small gift to your email within the next 1-2 days. We hope this gesture will help make up for any inconvenience you may have experienced.

Response from dreamrooma.comJul 25, 2023

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the delay in receiving your quilt for the May 28 graduation. We understand how important it was to have it on time, and we regret that we couldn't meet that expectation. We appreciate your understanding regarding the mistake with the design upload, and we are glad that we were able to address it promptly after receiving your apology on May 9. Nonetheless, we are thrilled to know that the quilt has now arrived, and we are delighted that you love it! Your satisfaction is our top priority, and we are grateful for your kind words and positive feedback. We have a special surprise for you as a token of our appreciation. We will be sending a small gift to your email within the next 1-2 days. We hope this gesture will help make up for any inconvenience you may have experienced. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to provide you with the best possible support.