Dr. Brandt SkincareReviews of drbrandtskincare.com

Cancel my order!I didn't receive my order in the first place and then was told that it will be send again. I also acknowledged that I will be away starting from the 20th of June and that I need my package till this date. Therefore as still it is not even on it's way,cancel it and return my payment! This is not ok the way you treat your customers and lose our trust!!!!! ORDER #322863 First order number:Your order number is: #319546

Try the Pores No More line, it works wonderfully, I used to have very oily and big pores, but now my skin looks hydrated, and without shines and pores, and the primer makes my makeup last longer and look cleaner. The customer service team guided me on how to use all of them to get better results. Thank you

Recently purchased their Liquid Sun Shield sunscreen and love it. No white cast residue, and absorbs quickly. Easy check out and no hustle.

I placed an order on 19 March and didn't receive a satisfactory response from their customer services about the status of my order. The tracking number they had provided was also incorrect. It eventually turned out that my order had been lost in transit and I'm pleased to know now that Dr Brandt Skincare has fully refuded me. Great news after days of mayhem.

Purchased the no more baggage which didn't do a thing, was told by customer services I couldn't return due to it being open, I've sent numerous emails and all I get bk is sorry but it's open and can't be returned, how else you meant to try a product lol well they can get lost if they think I'm wasting anymore money .....

No More Baggage eye cream - this goes on fine and looks good at first…until you touch it. If you try to apply concealer with a brush, or touch your face later in the day, it easily peels off like rubber. You look like your face is peeling off. For their ‘guarantee’, when I tried to return it, there is no refund. They only offer a store credit. Don’t really want any more products after this bad one. Customer service does not reply to requests for a refund.

Absolutely appalling customer service. I purchased 2 bottles of liquid sunscreen. The product is impossible to get out of the bottle using the dropper applicator. When I did manage to apply the lotion I got sunburnt. I contacted customer services and provided them with answers to a long list of question and was advised they would carry out an investigation. After waiting 5 weeks I contacted them and was asked to answer the same questions yet again. They had not investigated my issues and kept fobbing me off clearly hoping I would go away. I decided to raise it as a claim with PayPal. Eventually they responded and sent me a returns form. I sent the products back well wrapped in layers of bubble wrap all at my own expense. A few days later I received confirmation they had received my return and I should wait for a refund. After almost 2 weeks I contacted them via chat and was told I would not be getting a refund as the items had been damaged when they received them!! Outrageous as it took 2 weeks to notify me that this was the case. I’ve asked for photos and they don’t have any. SCAMMERS!!! Lucky my husband is a solicitor so they have not heard the end of this

I would echo the other poor reviews. It took me weeks of emails to return a product due to a quality issue. I kept receiving holding messages and just when I'd given up, my item was refunded. I have never experienced such poor customer service - it's such a shame and it's put me off ever buying Dr Brandt again.