Veronica
The worst online order experience
I don't usually order online unless from Amazon. However, I saw the Drawmade ad on FB Reel and it was attractive and I thought my grandchildren would like it. I took a risk and placed two orders. When I received my first order on Dec 14, 2025. I was so upset and disappointed. What I received is a total distoration from what it advertised. The online order form asked for the size of the initial and I chose 21 cm and thought it would be sufficient. Disappointedly, the entire pillow is 21 cm. It was so small and it would be embarrassed to give it to anyone regardless this is for my grandchildren. I emailed to Drawmade and expressed the dissatisfory and requested to return for a full refund. At the same time, I requested to cancel my second order b/c I knew for sure that it would be the same disappointment. I pointed out the trick on the online order form and of course, they denied it. I am so upset that I have to deal with it before Christmas. The compay has 60 days return and refund policy but the customer service did not mention it at all. I had never been so upset and disappointed with my online purchase. I do not recommend it to anyone with Drawmade.