Julie
Shame on you! The worst customer service.
I have had a terrible time with a return of Jack Rogers sandals. There is virtually no customer service. The only way to correspond is by email and then they respond with incorrect info, apparently hoping to delay your return so that then they can tell you the thirty day window has passed. By the way, their return window begins when you PLACE the order, which is quite sneaky /and they know it. My latest pair of sandals had noticeable changes too, which cheapened the product. I had a feeling the brand had been sold and I was right - to Draper James. Shame on you!