Draper JamesReviews of draperjames.com

Terrible customer service. What should have been a simple stain completely ruined a shirt. They refused to help me saying their product wasn’t defective, when in fact it was the material to blame.

Visited the store in Nashville and purchased various items including a Dolly bracelet. After wearing the bracelet for less than a week it was showing major signs of wear. I contacted customer service and was told they’d received no other complaints and they offered a discount on a future purchase. Why would I give them more money when an item I purchased lasted less than a week and they wouldn’t replace it? Further attempts to contact them were just ignored. Very disappointed in this company, I expected better!

Unfortunately, customer service isn't very helpful. My order is sitting in a package locker somewhere, but I have no information on it. Draper James said it's delivered so they can't help any further. I have had good luck with orders, so it's really sad to know the first time I needed assistance they refused to help. No more Draper James for me. I guess at some point someone will open that random locker and get a free coat.

Ordered a trench coat online labeled “light latte” with an almost white/beige colored coat in the picture. I was sent a totally different color, labeled “brown” and was actually a bright lavender coat - no exaggeration. Was told that they occasionally change the color names and sorry for my confusion. Their “happy shipping” locations are over 30 miles from my house, so not easy to return. I asked customer service to work with me. No such luck. Now I have a purple coat I don’t want and I am out $100. They advertise anything they want and send you whatever they have available, hoping customers will just keep it since it’s a pain to return it. Customer service told me the color I ordered was never in existence, even after I showed them my order receipt and website screenshots. Never again.

Horrible customer service. I wish I read more reviews about Draper James. Beware their shoe do not run true to size. I ordered a pair of flats in the size (7) I wear in all brands, and I couldn’t even get my foot into the shoe. These unfortunately were final sale and customer service would not budge, or even offer any help to get another size ordered. I will not be shopping there anymore. Buyers beware!!!!

Horrible customer service. Ordered a dress that was final sale. This was my first time ordering and since it was just a size issue, I was hoping they could swap it. Nope. They responded to my email in a very condescending way and never responded to my next email. Terrible customer service. I’m now stuck with a $100 dress that doesn’t fit… I would understand if it was a cheap dress that wasn’t worth the shipping/ labor. I could’ve even paid for the shipping, but they were so unwilling to budge. I will not be ordering from this company again.

I returned an item through happy returns within the correct window unworn etc and had the return acknowledged through email- almost 2 months later no refund and have reached out to customer service 4 times to no response.

Really bad quality. I wore a dress for an hour then washed it. Shrunk to be the size of a t-shirt. Sent the company a photo of my new purchase and they refused to refund. Now I have to spend my time taking legal action.