Stay away from them! Total SCAM company. They do not have an office in the US, this is an online scamming operation. I lost 1660 USD trying to rent a telehandler with them, the machine just didn't exist, they said they issued a refund but never happened.
GG
Graszer G.
I recently rented equipment from Dozr…
I recently rented equipment from Dozr for a project, it was a highly disappointing experience. The equipment I received was faulty and unusable for a significant portion of the rental period. However, initially, the company assured me that they would honor the down time and provide an additional week of rental for the original price paid. I do have corresponding emails to prove this.
Regrettably, Dozr did not keep their word. Not only did they charge again for the additional week, but when we reached out to customer support, we received no resolution and they said that they will contact the supplier to see if they are able to credit anything for the downtime, even though I have proof in an email that says they will absolutely honor downtime. It's disheartening when a company fails to stand by their promises and leaves their customers feeling frustrated and neglected.
To add to the frustration, we had to resort to disputing the charges with our bank in order to resolve the situation. Dealing with unresponsive customer support, that does not live up to their promises is never pleasant, especially when you've already faced issues with the equipment itself.
I hope that Dozr takes this feedback constructively and works towards improving their customer service and ensuring the reliability of their equipment. As a consumer, I highly value transparency, honesty, and prompt resolution of issues, which were unfortunately lacking in the experience with this company.
Despite my negative experience, I believe in giving companies the opportunity to rectify their shortcomings. Hopefully, Dozr will take steps to address these issues and provide a better rental experience for future customers.
Graszer Garage Doors LLC
KF
Ken F.
I am a proud American
I am a proud American, and this is how we repay our service on Memorial Day? I am a 100% disabled US ARMY Purple Heart Veteran, and they took money from my account without authorization, and NO one is answering for this Fraud! Please help get back my $3,500 plus refund that that stole.
STATEMENT NO. 4044
DATE 2023-05-15
TOTAL DUE USD 3,561.90
ENCLOSE
Someone make Sousa answer for why I was treated like an animal.