dozr.comReviews of dozr.com

I rented from Dozr a couple of years ago and they charged me extra for a repair that wasn't my fault. I was going to report them to the Better Business Bureau, but I see they already have a D- rating there, so I doubt if that would do any good. Buyer/Renter Be Ware!!! These people only care about making money any way possible.

I rented a 6500lb forklift that was promised by 7-10 AM to our site. My contractor was present at said time for receipt of the forklift and we had the large bulk product being moved by the DOZR forklift delivered by 8 AM. No DOZR forklift still arrived. I called from 10:30AM onwards every 30 minutes only to be told somebody would get back to me. The driver was being paid out of pocket for every hour he had to wait in addition to waiting along with my crew. I called seven more times only to be given the same answer yet again with them taking my contact info down (which they should have). The project had to be completed today itself. I found another company that will deliver within the hour. But my God. DOZR is completely incompetent and unable to give a straight answer. They couldn't even forward me to a supervisor when I asked. It is now 3 PM and still no forklift from them. I'm shocked this company is still in business.

This is the absolute worst unprofessional on organized company I’ve ever tried to rent equipment from. I was given a quote and charged the amount of the quote. Only to find out they charge me an additional $50 which they didn’t seek my authorization to charge then when it came time to deliver the equipment it was raining so I called in and ask for them to reschedule it to the following week they didn’t speak with their dispatch and sent the equipment out despite having rescheduled with me and then wanted to charge me a dry run fee for their mistake. After I stayed at my case, they agreed not to charge me the dry run fee. On the actual day, they were supposed to deliver the equipment I was on a commercial job and an hour past the time it was supposed to be delivered. I called to find out where it was. I was told I would be given a call right back once they checked with dispatch 2 1/2 hours later they informed me that they had yet again made another mistake and didn’t have me on the dispatch list for delivery today causing me to lose out on thousands of dollars of labor for their mistake to add insult to injury. They decided to refund me all of my money, and after that transaction was made they then went into my bank account without my permission and charge me a $300 dry run see without my authorization. . This is not only criminal, but it’s bad business practice. I would warn anybody who is considering renting from dozr.com to run the other way.

I ordered a JD450 with the ripper, which is on their website. I clicked on this particular dozer and paid the money. In addition, I talked to Jeremy (North Carolina), to confirm delivery of the equipment and the time. He informed me I would receive my equipment at the designated time. When the equipment arrived it DID NOT have the ripper, in which I could not do the job i needed to do. They charged me $2055 for 1.6 hours of usage. DO NOT USE THIS COMPANY. Their customer service is horrible!!!!!

Initial customer service to get you want you want is good, but once that is done, they keep on charging for things which are not expected. Also accounts department is horrible, no body answers or give a call backs for questions. Worst experience and will not recommend anyone to go rent or lease any heavy equipment from them. Prices are high, hardly you will get any help once price is charged.

Rented a machine once, they sent a backhoe instead of a wheel loader which we didn’t even use, we then were charged another $600 on top of the original charge then another $45 for a key. Slim ball company.

they charge when and amount that they want whitout notice, stay away from them

They are scam. Please Please please. Stay away from them. They will take your visa card and take the money out and you are struggling for ever to get it back. That's what they did to me. I am under $ 7882.00. They charged on my visa. I have tried my visa company, no body listen. Its been almost 6 months. Consumer Law is sleeping for them. Even court won't be doing anything in your favour. I feel robbed and can't do anything knowing the robber is robbing the other people.