dozr.comReviews of dozr.com

Because I made a reservation and Noone showed up, they called and said that something came up and was working on getting another forklift. I called several times and spoke with multiple people and Noone ever got back with me. Subvert rentals came through at a moments notice and I will be sure to let everyone know of the highly unprofessional service that I received!

Awful!! Both times I used them there is no maintenance after 4pm on a Friday. both times they said I would have to wait until Monday costing me 4 days of work (on a weekly rental). They said drop off was between 10-11 but it didn't show up until 3pm. Multiple requests to talk to a manager were ignored for weeks! Then a fraudulent charge to my credit card without any authorization from me. If I could do less that one star, I would! No wonder the BBB doesn't recommend them!

Because the equipment I requested was very late! Costing me the job i had to do. I asked if this could delivered by 8am, the driver did not call me until 12 noon! And to top if off you still charged my card $687!!! I've tried to let your team handle this, but all i get is excuses! I want my full refund! Simply put you did not deliver what i needed. And will be reporting this transaction the BBB! Please refund my money.

HORRIBLE COMPANY -DO NOT USE. They charged me a cancelation fee when nothing was confirmed. Their employee said I wouldn’t be charged and they charged he a month later. Called and was told someone would call me back from overseas employees. They called bavk zero times after 4 attempts. Accounting who is a total joke finally responded when I disputed the charges. STAT AWAY.

I have rented from dozr several times and I noticed that on three occasions after the equipment rental you get a charge for fuel even though you put it exactly to where it was. On my last rental May 30th 2025 I received the equipment and the equipment was 3/4 tank fuel. I notified the driver who delivered from Bobcat toront and he said to take a picture of it and he also did. I notified the person in dozr who was in charge of my rental that the machine was 3/4 when I received and I said I will return at this level 3/4 on picking up the machine, he said okay. I did call dozr this time because of other occasions so wanted to see if they will charge this again. I also notified my account manager in dozr. I told the driver on pick up that the machine is filled to 3/4 right where I got it and he said okay no prob. I did get an additional bill yesterday for fuel Surcharge and I decided to do this review because they probably do this to other customers.

It’s horrible policy, I called for the rental, they took credit card taking money to process the order; I called back 15 minutes later to cancel they still charged over $200 even I didn’t give my information they asked for to complete the order, I feel they’re not good in serving customers only try to grab money

If I could it would be ZERO. I have spent almost 2 weeks trying to get my money back. They over charged me more than $11,000. I keep getting the run around. DO NOT RENT from this company you will regret it! UPDATE 5/20/25 I still have not received a call from DOZR regarding the unauthorized charges to my credit card. I have had to cancel the card so they can't keep making charges. I have gotten nothing but the run around from them.

Stay away from this company. They sent me a bill 8 months after the project was complete. They said that they were just passing along a bill from their supplier. 8 months later??? What business does that? 60 or maybe 90 days later but 8 months?? This is after getting confirmation that our account was paid in full and nothing more was owed.