Doxy.meReviews of doxy.me

The browser link makes intake easy for older patients who can't handle app installs. That part is fine. But audio cut out on three straight Chrome sessions last Thursday, and our doctor was dead in the water. No phone line to call. Just submit an email ticket and wait around while the waiting room backs up. It keeps you compliant, sure. But if something glitches mid-consult, you're on your own.

It didn’t work out at all for me really as they did not answer by phone and the app kept glitching and then I got cutoff from my account right after paying for a year of Pro Plan

Doxy is very easy to set up and use. However, it is extremely glitchy. If the patient is using their phone and they get a call during the session, they decline the call but suddenly there is no sound on Doxy. We often have to disconnect, refresh, and reconnect. More recently, for the first 20sec to 2min of every session, patients state my voice is robotic and scratchy. We have to wait for the sound to correct itself or they cannot understand me. Often times, it will show both parties have a strong signal but video and audio cut in and out. It makes therapy very difficult, especially when the patient is already stressed/upset. My agency is switching to a new platform next month.

Have been using doxy.me since March, 2020. In the beginning, the platform worked very well. In the past two or so months, I'm finding it taking longer to connect to patients. The video is fuzzier. It also glitches in and out. Not always because of a poor internet signal. In general, I would rate doxy.me a 4 1/2 in April. Now, only a 3. I'm using the free version and do not know if the paid format is better.

I enjoy the platform and do recommend it to other therapists. I upgraded my package hoping for improved overall quality (i.e. both sound and visual) however I have not found a significant difference. I may appear with slightly more clarity and crispness to clients however their images often continue to be appear diffuse and grainy. Delayed and poor sound as well as freezing remain issues on both sides at times. I also have a few clients for whom the service just does not work (i.e. a consistent poor and broken connection due to their Internet I presume) and we have to use alternate platforms.

too many problems, I canceled. resolution was not good. some freezing. audio problems, some clients unable to connect to audio.

I have done this already. Good service but video and sound can have problems.

Inconsistent is most accurate way to describe this platform. Sometimes it works ok, but often it has problems with sound and visual clarity. Wish it wasn’t so.