Svenja
Customer service is bad
Paid for a chair. 4 days later I get an e-mail that chair is out of stock and to either change color or cancel the order. I tell them to take another color. No response. I write an email asking if they got it. No response I fill out that contact thingy telling them to cancel because in the end it's too much money for a chair I wasn't 100% happy with and the No contact from their side made me skeptical. They told me then that my order was already canceled. Got no receipt or whatever and didn't get money back either. No response to my email asking about that either. This morning I get an email saying they'd be happy to change the color of my chair like my latest request ???
Response from DowinxAug 25, 2025
We are truly sorry to hear about the frustrating experience you had, and we sincerely apologize for the lack of clear communication on our part. From what you described, we understand your order was canceled after stock issues, yet you did not receive proper confirmation or a timely refund, and then received conflicting messages. This is not the experience we want our customers to have, and we take full responsibility. Please rest assured that your refund will be processed — if it has not already been reflected in your account, we will double-check and make sure it is completed as quickly as possible. To assist you directly and resolve this matter, kindly contact us at [email protected] with your order details, and our after-sales team will personally follow up until everything is settled. Once again, we deeply apologize for the inconvenience and confusion, and thank you for bringing this to our attention. Your feedback helps us improve our service, and we hope we can regain your trust. Best regards, Dowinx Customer Service