DowinxReviews of dowinx.com

2.9173 reviews
Furniture Stores

Dowinx

About Dowinx

𝑨𝒃𝒐𝒖𝒕 𝑫𝒐𝒘𝒊𝒏𝒙 Dowinx is a leading brand in the gaming chair industry, dedicated to blending ergonomic comfort with stylish, cutting-edge design. With a strong presence in the United States, Europe, and Japan, we aim to deliver premium seating experiences for gamers, creators, and professionals alike.🎯 𝑶𝒖𝒓 𝑴𝒊𝒔𝒔𝒊𝒐𝒏To empower gamers and remote professionals with comfort, performance, and durability — redefining what a gaming chair can be.💬 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑭𝒊𝒓𝒔𝒕We take pride in our fast customer service, multi-language support, and a growing user community. Our Trustpilot page is where we connect with our customers — to listen, improve, and grow. If you have feedback, we’re here to help.🛡️ 𝑾𝒆𝒃𝒔𝒊𝒕𝒆: www.dowinx.com𝑺𝒖𝒑𝒑𝒐𝒓𝒕: [email protected]𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂: @dowinxeu | @dowinx_us | @dowinx_jp

Dowinx (dowinx.com) has 173 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: dowinx.com
Website: dowinx.com
Category: Furniture Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Dowinx

Dowinx (dowinx.com) has 173 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: dowinx.com
Website: dowinx.com
Category: Furniture Stores
Listed on Five Star Index: 2026

İmran H.

Oct 15, 2025

Horrible experience, never buying again

I ordered a chair, they sent me the wrong one. After emailing them back and forth, they kept denying it was the wrong chair until they finally admitted. They asked me to repackage it so they can arrange for a collection. I have been trying to get them to answer my emails but every time i contact them, they keep denying it again and ask me for the details all over again. When i tell them, they disappear and stop replying, so i have to send them another email and do it all over again. The worst customer service i have ever experienced. My chair is ready to be returned but no replies from their customer service and there's no other way to contact them. Dowinx, you need to really consider how you are treating customers. I am Still trying to contact them so i can arrange collection of the chair if they ever communicate properly. Never buying from these guys again. The quality of the chair was so poor too, it was like a squeaky toy and they never sent me my customised pillow.

Response from DowinxAug 28, 2026

Dear İmran Homayun: We regret to inform you that you received the wrong chair. The email communication process was extremely difficult, and you also encountered issues with poor product quality and a missing custom pillow. Overall, the experience fell far short of your expectations. Dowinx highly values product quality and the speed of customer service response. We sincerely thank you for reporting this issue. Your feedback has been shared with our internal team, and we will optimize our shipment verification, email ticket follow-up, and product quality control. We would like to investigate your order. Please send an email to [email protected], indicating this Trustpilot review, and attaching your order number. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible. Thank you for giving us the opportunity to correct the problem. Sincerely, Dowinx Customer Service Team

Dowinx reviews

Showing 72 reviews with 1 star · Clear filters

Alexander B.
Oct 20, 2025
Finger weg
Finger weg Finger weg! Ganz schlechte Qualität vom Material. Hält alles nichtmal 1 jahr. Support hat mich seit wochen schon komplett ignoriert. Ich hatte nur gefragt, ob man die Armlehne vom Stuhl tauschen kann, da sie nach gerade mal 6 Monaten komplett Schrott ist. Nicht kaufen. Ist abzocke. Sieht optisch nur etwas schön aus. Das wars dann schon. Nach meiner schlechten Bewertung, hat sich der Support gemeldet (unter diesem post) dass ich mich gerne melden kann, um die sache zu klären. Auf meine Antwort kam danach aber niemals wieder was von denen. Vorsicht. Betrug
Response from DowinxAug 28, 2026
Sehr geehrter Herr Alexander Behrends, es tut uns leid, dass Ihre Produkterfahrung und die Kommunikation mit unserem Kundenservice nicht Ihren Erwartungen entsprochen haben. Dowinx legt großen Wert auf die Qualität der verwendeten Materialien und die zeitnahe Bearbeitung von Kundenanfragen. Vielen Dank für Ihr Feedback. Wir haben Ihre Bewertung an unser internes Team weitergeleitet und werden die Produktqualität optimieren sowie die in Ihrem Feedback geäußerten Kundenwünsche berücksichtigen. Wir möchten Ihre Bestellung gerne genauer prüfen. Bitte senden Sie eine E-Mail an [email protected] mit Angabe dieser Trustpilot-Bewertung und Ihrer Bestellnummer. Unser Kundenservice-Team wird sich umgehend um Ihre Anfrage kümmern. Vielen Dank, dass Sie uns die Möglichkeit gegeben haben, den Sachverhalt zu untersuchen und zu lösen. Mit freundlichen Grüßen, Ihr Dowinx Kundenservice-Team
İmran H.
Oct 15, 2025
Horrible experience, never buying again
I ordered a chair, they sent me the wrong one. After emailing them back and forth, they kept denying it was the wrong chair until they finally admitted. They asked me to repackage it so they can arrange for a collection. I have been trying to get them to answer my emails but every time i contact them, they keep denying it again and ask me for the details all over again. When i tell them, they disappear and stop replying, so i have to send them another email and do it all over again. The worst customer service i have ever experienced. My chair is ready to be returned but no replies from their customer service and there's no other way to contact them. Dowinx, you need to really consider how you are treating customers. I am Still trying to contact them so i can arrange collection of the chair if they ever communicate properly. Never buying from these guys again. The quality of the chair was so poor too, it was like a squeaky toy and they never sent me my customised pillow.
Response from DowinxAug 28, 2026
Dear İmran Homayun: We regret to inform you that you received the wrong chair. The email communication process was extremely difficult, and you also encountered issues with poor product quality and a missing custom pillow. Overall, the experience fell far short of your expectations. Dowinx highly values product quality and the speed of customer service response. We sincerely thank you for reporting this issue. Your feedback has been shared with our internal team, and we will optimize our shipment verification, email ticket follow-up, and product quality control. We would like to investigate your order. Please send an email to [email protected], indicating this Trustpilot review, and attaching your order number. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible. Thank you for giving us the opportunity to correct the problem. Sincerely, Dowinx Customer Service Team
Yvonne
Oct 6, 2025
No contact with customer service when needed
Chair was easy to assamble with instructions, only I received a broken part which makes it impossible for my chair to go up or down. I've already tried contacting support twice but getting no response over 20 days. There's also no way to call or live chat.
Response from DowinxAug 28, 2026
Dear Yvonne: We regret to inform you that you received a damaged part, causing the chair to malfunction and preventing it from adjusting its height, and that you have been waiting for over 20 days without receiving any response from customer service. Dowinx highly values the quality of its parts and the timeliness of its customer email responses. We sincerely thank you for reporting this issue. Your feedback has been shared with our internal team, and we will optimize parts quality control and email ticket response efficiency. We would like to investigate your issue. Please send an email to [email protected], indicating this Trustpilot review, and attaching your order number. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible. Thank you for giving us the opportunity to correct the problem. Sincerely, Dowinx Customer Service Team
Bob
Oct 3, 2025
They couldnt deliver a chair that holds…
They couldnt deliver a chair that holds longer than a year and refuse to give my money back. Then they started ghosting my support mails
Response from DowinxAug 28, 2026
Dear Bob, We regret to inform you that your chair developed a problem in less than a year. Dowinx highly values product durability and sincerely thanks you for reporting this issue. Your feedback has been shared with our internal team, and we will optimize product quality and follow up on the support ticket. We would like to verify the details of your order. Please send an email to [email protected], indicating this Trustpilot review, and attaching your order number. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible. Thank you for giving us the opportunity to correct the problem. Sincerely, Dowinx Customer Service Team
Jasper
Oct 2, 2025
Horrible.
Horrible. By far the worst chair I've ever sat in and even worse customer service, albeit near nonexistent customer service. I ordered one of their chairs and it arrived a few days later, however it was not at all what I was wanting and requested a refund. Despite their refund policy stating that they accept returns they're refusing to accept the chair back claiming "the process is complicated." I want my money back!
Response from DowinxAug 28, 2026
Dear Jasper: We regret that the chair did not meet your expectations, and that you encountered difficulties in applying for a return and refund, while also experiencing disappointment with our customer service. Dowinx adheres to our published return policy and highly values customer refund requests. We sincerely thank you for reporting this issue to us. Your feedback has been shared with our internal team, and we will standardize our return processing procedures and optimize our customer service. We would like to review your case to understand your return request and the "complex process" you mentioned. Please send an email to [email protected], indicating this Trustpilot review, and attaching your order number. Our dedicated after-sales team will prioritize your request and assist you as quickly as possible. Thank you for giving us the opportunity to improve. Sincerely, The Dowinx Customer Service Team
Frodo
Oct 1, 2025
Its been months and i cant even use that chair
I cant even review the chair I bought. I bought a chair from the their website and it arrived in a tattered, tapped up box. All the parts in the box had been opened or re packaged with tape, with some parts missing. I emailed them for the parts but it has taken MONTHS to figure this out. I also asked for a NEW unopened chair to speed up the process but they will not send it and only try to send parts. I dont trust that this chair new when sent to me.
Response from DowinxAug 28, 2026
Dear Frodo: We regret to inform you that the chair you received had damaged outer packaging, repeated tape sealing, and internal parts that had been repackaged and were missing, and that the issue took several months to resolve. We fully understand your concerns about whether the product is brand new. Dowinx highly values the integrity of shipping packaging, the completeness of order accessories, and the timely resolution of customer issues. We sincerely thank you for reporting this to us. Your feedback has been shared with our internal team, and we will optimize our outbound quality inspection and long-running work order follow-up processes. We would like to review your order case, including your request for a brand new, unopened chair. Please send an email to [email protected], indicating this Trustpilot review, and attaching your order number. Our dedicated after-sales team will prioritize your request and assist you as soon as possible. Thank you for giving us the opportunity to correct the problem. Sincerely, Dowinx Customer Service Team
Mirko S.
Sep 30, 2025
Servizio clienti inesistente
Ho contattato questa azienda per avere delle informazioni su un prodotto che volevo acquistare per la mia azienda, senza mai ricevere risposta. Ho mandato tre mail a tre indirizzi diversi, una ogni 5 giorni, e ad ormai una settimana dall'ultima mail non ho mai ricevuto una risposta. Non oso immaginare se dovessi acquistare ed avere un problema con l'ordine.
Response from DowinxSep 4, 2026
Gentile Mirko Salvagnin, ci scusiamo sinceramente per l'esperienza insoddisfacente avuta con il nostro servizio clienti. Comprendiamo appieno l'importanza di un'assistenza clienti tempestiva ed efficace, soprattutto trattandosi di un acquisto aziendale. Il suo feedback è per noi prezioso; stiamo attualmente ottimizzando i processi del servizio clienti per migliorare l'efficienza delle risposte. Vorremmo esaminare la sua situazione e fornirle l'assistenza necessaria. La invitiamo a scrivere un'e-mail a [email protected] includendo i dettagli relativi a questa recensione su Trustpilot. Un addetto all'assistenza dedicato prenderà in carico la sua pratica il prima possibile. La ringraziamo per il suo prezioso riscontro e per averci dato l'opportunità di migliorare. Cordiali saluti, Il team di assistenza clienti Dowinx
FM
Sep 22, 2025
Service après-vente catastrophique
Bonjour, Nous n'avons pas reçu la bonne chaise, il manquait le logo au dos de la chaise. J ai donc contacté le service clientèle qui m'ont répondu rapidement. J ai répondu et envoyé tout ce qu il demandait, nous avons eu une dizaine d'échange de mails afin d'obtenir mon bon de retour. Et a chaque fois il demandait encore d autres informations. Depuis vendredi je n ai plus de réponse à mes mails silence radio. Sur leur site il est bien mentionné retour sous les 30 jours. J ai largement respecté le délai vu que j ai pris contacte avec eux des la réception de la chaise. Elle est dans sa boîte neuve nous ne l avons meme pas monté et nous leur avons envoyé les photos comme demandé. Je n ai plus aucune nouvelle et pas de bon de retour. Le service est très médiocre et c est irrespectueux de ne plus répondre à mes mails. Ils ne sont pas du tout professionnel!
Response from DowinxSep 4, 2026
Cher FM, Nous vous présentons nos sincères excuses pour la mauvaise expérience que vous avez eue avec notre service client. Nous comprenons parfaitement qu'une assistance rapide et efficace est essentielle, en particulier lorsqu'il s'agit de retours de commande. Vos commentaires nous sont très précieux ; nous prenons déjà des mesures pour optimiser nos processus de service client et améliorer nos délais de réponse. Nous aimerions beaucoup examiner votre situation et vous apporter l'aide nécessaire. Veuillez envoyer un e-mail à [email protected] en indiquant les détails de votre commande et en joignant une copie de cet avis Trustpilot. Un membre dédié de notre équipe de service client traitera votre demande dans les plus brefs délais. Merci pour vos précieux commentaires et de nous donner l'occasion de nous améliorer. Cordialement, L'équipe du service client Dowinx

DowinxReviews of dowinx.com

About Dowinx

About these reviews

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DowinxReviews of dowinx.com

Dowinx reviews

Finger weg

Horrible experience, never buying again

No contact with customer service when needed

They couldnt deliver a chair that holds…

Horrible.

Its been months and i cant even use that chair

Servizio clienti inesistente

Service après-vente catastrophique

About Dowinx

About these reviews

More in Furniture Stores

Atlanta Teak Furniture

Visit Furniture

Kilim Studio

Custom Built Door

Dowinx reviews

Finger weg

Horrible experience, never buying again

No contact with customer service when needed

They couldnt deliver a chair that holds…

Horrible.

Its been months and i cant even use that chair

Servizio clienti inesistente

Service après-vente catastrophique