DowinxReviews of dowinx.com

2.9173 reviews
Furniture Stores

Dowinx

About Dowinx

𝑨𝒃𝒐𝒖𝒕 𝑫𝒐𝒘𝒊𝒏𝒙 Dowinx is a leading brand in the gaming chair industry, dedicated to blending ergonomic comfort with stylish, cutting-edge design. With a strong presence in the United States, Europe, and Japan, we aim to deliver premium seating experiences for gamers, creators, and professionals alike.🎯 𝑶𝒖𝒓 𝑴𝒊𝒔𝒔𝒊𝒐𝒏To empower gamers and remote professionals with comfort, performance, and durability — redefining what a gaming chair can be.💬 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑭𝒊𝒓𝒔𝒕We take pride in our fast customer service, multi-language support, and a growing user community. Our Trustpilot page is where we connect with our customers — to listen, improve, and grow. If you have feedback, we’re here to help.🛡️ 𝑾𝒆𝒃𝒔𝒊𝒕𝒆: www.dowinx.com𝑺𝒖𝒑𝒑𝒐𝒓𝒕: [email protected]𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂: @dowinxeu | @dowinx_us | @dowinx_jp

Dowinx (dowinx.com) has 173 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: dowinx.com
Website: dowinx.com
Category: Furniture Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Francesco Lo C.

Jan 19, 2026

Very disappointing experience.

Very disappointing experience. After purchasing the chair, I discovered a manufacturing issue: one screw does not go in properly in one of the armrests. The screw stops halfway, and I tested all four screws. I even tried screwing it in without the armrest, and the problem is the same, so it is clearly not user error but a defect in the product. Despite explaining the situation multiple times, customer support refused to offer any real help or solution. No replacement part, no repair, not even a partial refund for the damage. They simply shifted the blame onto me, suggesting things like using oil to make the screw go in more easily, which is absurd when the issue is clearly a defective thread. Communication is extremely poor. They reply once every three days, only after sending multiple emails, and eventually they just stop responding altogether. Once they have your money, they completely disappear. For a €100 purchase, they act as if admitting a problem would be unacceptable, instead of taking responsibility. This gives the impression that they are aware of the issue and are acting in bad faith just to avoid helping the customer. My personal advice: buy a chair from Amazon, where you actually have customer protection, or spend a bit more on a serious website with proper support. Saving money here is not worth it if you receive a defective product and zero assistance afterward. Once you buy, they wash their hands of you.

Response from DowinxAug 28, 2026

Hello Francesco Lo Castro , We are very sorry to learn of your unpleasant experience: there is a manufacturing defect in the armrest threads, making it impossible to fully screw in the screws. You also encountered slow customer service responses and communication difficulties. Dowinx highly values product quality and customer service. Your detailed feedback is invaluable to us, and we will share it internally for future improvements. We would like to fully investigate your case. Please send an email to [email protected], noting this Trustpilot review, and attaching a photo or short video of the faulty armrest threaded hole, along with your order details. Our team will prioritize your ticket and follow up with you. Thank you for giving us the opportunity to resolve this issue. Sincerely, Dowinx Customer Support Team

About Dowinx

Dowinx (dowinx.com) has 173 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: dowinx.com
Website: dowinx.com
Category: Furniture Stores
Listed on Five Star Index: 2026

Dowinx reviews

Showing 72 reviews with 1 star · Clear filters

Justin
Feb 11, 2026
Kundenservices ist die reinste…Katastrophe
Kundenservices ist die reinste Katastrophe Antworten nicht selbst nach über 20 Emails wollte nur die Lieferadresse meiner Bestellung ändern wenn ich könnte würde ich sie verklagen
Response from DowinxAug 28, 2026
Hallo Justin, Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie mit unserem Kundenservice hatten. Wir wissen, wie wichtig schnelle und effektive Hilfe ist, insbesondere bei Fragen zu Ihrer Bestellung. Ihr Feedback ist uns sehr wichtig, und wir arbeiten bereits daran, unseren Kundenservice und unsere Reaktionszeiten zu optimieren. Wir möchten Ihr Anliegen prüfen und Ihnen gerne weiterhelfen. Bitte senden Sie eine E-Mail an [email protected] mit Ihren Bestelldaten und dieser Trustpilot-Bewertung. Wir melden uns schnellstmöglich bei Ihnen. Vielen Dank für Ihr Feedback und die Möglichkeit zur Verbesserung. Mit freundlichen Grüßen, Ihr Dowinx-Kundenservice-Team
Mm
Feb 10, 2026
Produit zero ,sav zero
Je regrette ma commande car je reçois un colis intacte ,mais le fauteuil remplit de défaut, chaise totalement tordue après montage, on me demande dévissé un peut mais rien n y fait, normal après avoir regardé de plus près les trous étaient percé avec plus 1 cm écart le cousin avec la mousse arraché a l intérieure ,le sav me propose 20 euro que je refuse bien entendu a ce prix et il me rembourse que le fauteuil pas les frais de port et assurance transport ne serre a rien, bref commandé chez un site chinois je pense que la qualité est mellieur et le sav aussi
Response from DowinxAug 28, 2026
Bonjour Mm, Nous vous prions de bien vouloir accepter nos excuses pour le désagrément occasionné par votre expérience avec notre produit. Chez Dowinx, la qualité de nos produits est primordiale et nous vous remercions sincèrement pour votre retour. Nous avons transmis vos commentaires à notre équipe afin d'améliorer continuellement nos produits et l'expérience client. Nous souhaiterions examiner votre situation et trouver une solution adaptée. Veuillez envoyer un courriel à [email protected] en y incluant votre avis Trustpilot. Notre équipe dédiée au service client traitera votre demande en priorité et vous apportera son aide dans les plus brefs délais. Nous vous remercions de nous avoir donné l'opportunité de résoudre votre problème. Cordialement, L'équipe du service client Dowinx
Melanie L.
Feb 1, 2026
Ein Stuhl für knapp 300 euro nach einem…
Ein Stuhl für knapp 300 euro nach einem monat für die tonne er ist komplett durchgesessen die armlehne sowie der sitz und das bei meinen 72 kilo mein alter gamingstuhl war 5 jahre alt und nicht so durch gesessen der support auch richtig Katastrophe ich rate jedem ab einen stuhl dort zu kaufen rausgeschmissenes geld...
Response from DowinxAug 28, 2026
Hallo Melanie Lux, es tut uns sehr leid, dass Sitzfläche und Armlehnen des Stuhls bereits nach einem Monat durchgesessen haben und Ihre Erwartungen nicht erfüllt haben. Dowinx legt größten Wert auf Produktqualität und schätzt Ihr Feedback. Wir haben es an unser Team weitergeleitet und arbeiten kontinuierlich an der Optimierung unserer Produktqualität und unseres Kundenservices. Wir möchten Ihre Bestellung sorgfältig prüfen, um eine passende Lösung für Sie zu finden. Bitte senden Sie eine E-Mail an [email protected] mit dem Hinweis auf diese Trustpilot-Bewertung und fügen Sie Fotos der durchgesessenen Sitzfläche und Armlehnen bei. Unser Kundenservice-Team wird Ihre Anfrage priorisieren und Ihnen schnellstmöglich weiterhelfen. Vielen Dank, dass Sie uns die Möglichkeit gegeben haben, dieses Problem zu lösen. Mit freundlichen Grüßen, Ihr Dowinx Kundenservice-Team
Francesco Lo C.
Jan 19, 2026
Very disappointing experience.
Very disappointing experience. After purchasing the chair, I discovered a manufacturing issue: one screw does not go in properly in one of the armrests. The screw stops halfway, and I tested all four screws. I even tried screwing it in without the armrest, and the problem is the same, so it is clearly not user error but a defect in the product. Despite explaining the situation multiple times, customer support refused to offer any real help or solution. No replacement part, no repair, not even a partial refund for the damage. They simply shifted the blame onto me, suggesting things like using oil to make the screw go in more easily, which is absurd when the issue is clearly a defective thread. Communication is extremely poor. They reply once every three days, only after sending multiple emails, and eventually they just stop responding altogether. Once they have your money, they completely disappear. For a €100 purchase, they act as if admitting a problem would be unacceptable, instead of taking responsibility. This gives the impression that they are aware of the issue and are acting in bad faith just to avoid helping the customer. My personal advice: buy a chair from Amazon, where you actually have customer protection, or spend a bit more on a serious website with proper support. Saving money here is not worth it if you receive a defective product and zero assistance afterward. Once you buy, they wash their hands of you.
Response from DowinxAug 28, 2026
Hello Francesco Lo Castro , We are very sorry to learn of your unpleasant experience: there is a manufacturing defect in the armrest threads, making it impossible to fully screw in the screws. You also encountered slow customer service responses and communication difficulties. Dowinx highly values product quality and customer service. Your detailed feedback is invaluable to us, and we will share it internally for future improvements. We would like to fully investigate your case. Please send an email to [email protected], noting this Trustpilot review, and attaching a photo or short video of the faulty armrest threaded hole, along with your order details. Our team will prioritize your ticket and follow up with you. Thank you for giving us the opportunity to resolve this issue. Sincerely, Dowinx Customer Support Team
lia
Jan 15, 2026
I ordered my chair on January 7th and…
I ordered my chair on January 7th and it arrived in 3 days but was missing the tilt mechanism. I emailed them that same day about it and now it’s January 15th and they STILL have not communicated about shipping the missing piece that holds the whole chair together. I can’t build it without it and I’ve received barely 1 email a day for an almost $200 chair? How can the product come so fast but yet communication take this long?
Response from DowinxAug 28, 2026
Hello Lia, We are very sorry to learn that the chair you received was missing the tilt adjustment parts, and that you have experienced slow customer service responses since reporting the issue. At Dowinx, we highly value shipping quality and customer service response efficiency. Your feedback has been shared with our internal team, and we will strive to improve the follow-up speed for missing parts issues. We would like to urgently review your order case and provide a suitable solution for the missing parts. Please send an email to [email protected], noting this Trustpilot review, and attaching your order information and photos of the incomplete package. Our dedicated customer service team will prioritize your request. Thank you for giving us the opportunity to resolve this issue. Sincerely, Dowinx Customer Support Team
florine B.
Jan 8, 2026
Arnaque
J’ai passé une commande le 4 Janvier. Elle n’apparaît pas sur mon compte mais elle a bien été débité sur mon compte en banque ! Donc j’ai payé pour une chaise que je ne vais pas recevoir puisqu’aucune trace de cet achat ! Ce n’est pas faute d’avoir envoyé 4 mails, je vais devoir porter plainte pour arnaque…
Response from DowinxAug 28, 2026
Bonjour Florine Bento-Soares, Nous vous présentons nos sincères excuses pour les désagréments et la mauvaise expérience que vous avez rencontrés. Votre paiement a bien été effectué, mais vous ne trouvez pas la confirmation de votre commande dans votre compte, et le problème persiste malgré l'envoi de quatre e-mails. Chez Dowinx, nous prenons très au sérieux les problèmes liés aux commandes et le service client. Votre commentaire a été transmis à notre équipe interne, et nous allons optimiser nos processus. Nous souhaiterions vérifier au plus vite les détails de votre commande. Nous vous suggérons également de contacter l'assistance de la plateforme. Veuillez envoyer un e-mail à [email protected] en mentionnant cet avis Trustpilot et en joignant les informations relatives à votre commande ainsi qu'une capture d'écran du débit bancaire. Notre service client traitera votre demande en priorité. Nous vous remercions de nous donner l'opportunité de résoudre ce problème. Cordialement, L'équipe du service client Dowinx
Donato
Jan 2, 2026
In case of a return
In case of a return, expect everything, I almost never reply, they offer us partial refunds and always postpone trying not to accept the rest, when they reply they do it after a week and in the meantime the time to do it passes which is around 30 days. The chairs are small and built for small people, not European.Not recommended. Stay away.
Response from DowinxAug 28, 2026
Hello Donato, We are very sorry to hear about your unsatisfactory return processing experience, including delayed response and only a partial refund. We also noticed your feedback that the chair is too small and not suitable for European body types. Dowinx takes customer service and after-sales processes very seriously. Your valuable feedback has been forwarded to our internal team, and we will strive to improve our response speed and return processing. We would like to carefully review your case. Please send an email to [email protected], mentioning this Trustpilot review, and attaching your order information. Our dedicated customer service team will prioritize your request and assist you as quickly as possible. Thank you for giving us the opportunity to resolve this issue. Sincerely, Dowinx Customer Support Team
customer
Dec 30, 2025
BUYER BEWARE!!! This company is bordering on scam...
This company is bordering on scam right now. They are currently completely ghosting me for trying to initiate a return, going so far as to offer me $30 to just keep the chair. When I said no, I wanted to return it per their return policy, it has been radio silence. I feel they are trying to wait out the 30 days so they can say they did nothing wrong, but be warned this company will screw you over if you are not happy with the product or have a change of mind. I have never dealt with a more uncooperative and unprofessional company before. BUYER BEWARE!!!
Response from DowinxAug 28, 2026
Dear Customer, We regret to inform you that your product and return service experience did not meet your expectations. At Dowinx, we highly value every customer's return request, and we greatly appreciate you providing feedback. We have already shared your feedback with our internal team, and we will continue to optimize our product and customer service experience. We would very much like to review your case and find a suitable solution for your return request. Please send an email to [email protected], stating this negative Trustpilot review and attaching your order number. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible. Thank you for giving us the opportunity to correct the issue. Sincerely, Dowinx Customer Service Team

DowinxReviews of dowinx.com

About Dowinx

About these reviews

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DowinxReviews of dowinx.com

Dowinx reviews

Kundenservices ist die reinste…Katastrophe

Produit zero ,sav zero

Ein Stuhl für knapp 300 euro nach einem…

Very disappointing experience.

I ordered my chair on January 7th and…

Arnaque

In case of a return

BUYER BEWARE!!! This company is bordering on scam...

About Dowinx

About these reviews

More in Furniture Stores

Atlanta Teak Furniture

Visit Furniture

Kilim Studio

Custom Built Door

Dowinx reviews

Kundenservices ist die reinste…Katastrophe

Produit zero ,sav zero

Ein Stuhl für knapp 300 euro nach einem…

Very disappointing experience.

I ordered my chair on January 7th and…

Arnaque

In case of a return

BUYER BEWARE!!! This company is bordering on scam...