Dovly AIReviews of dovly.com

Response from Dovly AIMar 29, 2024

This review is fabricated. Despite our request for clarification, the reviewer declined to provide any additional information. None of the claims here are true. We don't collaborate with creditors, the law doesn't permit the reset of time periods, and we promptly report to all bureaus within hours of each other. It's regrettable that instead of concentrating on improving their own product, a competitor has chosen to slander our company.

Response from Dovly AIFeb 5, 2024

Hello Dave, Please accept our apologies for the delayed response. We've been making efforts to connect with you to discuss the issues you've raised. To clarify, disputes are not the service for which we charge in our paid plan. The core value of the plan lies in the comprehensive features it offers, such as $1 million in identity protection, weekly credit report updates, and enhanced credit monitoring. The dispute process is a complimentary bonus rather than the main feature. Regarding the dispute process, it's important to note that we dispute an average of three items per credit bureau, totaling nine disputes, not just one per month. This strategic approach prevents your account from being marked as frivolous by the bureaus, which would be counterproductive to your credit journey. Our algorithm, enhanced by machine learning, is designed to optimize the dispute process for your benefit, and it continually improves over time. As for the concept of creditors disputing your disputes, we would welcome an opportunity to discuss this further with you, as it does not align with standard industry practices. We understand the inconvenience caused by Google's refund policies, over which we have no influence. However, as a gesture of goodwill, we're happy to extend an offer for an additional two months of service free of charge, which is within our purview to control. We value our members' trust and satisfaction above all and strive to offer superior service. Dovly is committed to transparency and efficacy, and we are not a "scam" or a "bait and switch" operation. We hope you will take this opportunity to reconnect with us and allow us to demonstrate the efficacy of our services. Best regards, The Dovly Team

Response from Dovly AISep 28, 2023

Dear Reviewer - We're sorry for any inconvenience you've faced. At Dovly, we don't purchase data from third parties. Our data comes from individuals who voluntarily enroll, so you enrolled with us at some point. Dovly is a credit platform that helps users manage and improve their credit scores. We take privacy seriously and respect your attempts to unsubscribe and block our emails. We'll investigate this issue promptly. Please contact our customer support at [email protected]. We apologize for the inconvenience and appreciate your feedback. Sincerely, The Dovly Team

Response from Dovly AIAug 22, 2023

Thank you for taking the time to share your thoughts about Dovly. After conducting a thorough search in our database we could not find a registered account with us. We genuinely want to address your concerns and improve your experience. Please reach out to us at [email protected], and we'll make sure to respond promptly and work towards a resolution. Often times the bureaus will not validate your identity if even one figure is off with your social security, address, etc. We we want to emphasize that we are NOT a scam. We work with the three major credit bureaus and have partnerships with prominent banks - including a partnership with Visa. Thank you for your feedback - it helps us enhance our services for all users.

Response from Dovly AIJul 19, 2023

Hi Brandi, Thank you for taking the time to share your feedback with us. We apologize for any disappointment you experienced with Dovly. We understand how frustrating it can be when an item doesn't get removed. We value your input and would like to investigate your case further to better understand what may have gone wrong. Can you please provide us with your contact information (feel free to email us [email protected]) including your full name and email address. This will allow us to locate your account in our system and address your concerns directly. At Dovly, we remain dedicated to providing transparent and reliable credit solutions. We value your trust and are eager to regain it by working towards a resolution.

Response from Dovly AIFeb 9, 2023

Hi Joel! Thank you for sharing your thoughts with us. It is disappointing to see that you rated us with only 1 star. We strive to provide excellent service and are committed to helping our clients reach their financial goals by maximizing their credit scores. If there is anything we can do to improve your experience, please don't hesitate to contact us. We would be more than happy to speak with you and address any concerns you may have. You can reach us by phone at 623-401-4100 or by email at [email protected]. We look forward to hearing from you soon! The Dovly team!

Response from Dovly AIAug 2, 2022

Hi Dave! Thank you for sharing your thoughts with us. It is disappointing to see that you rated us with only 1 star. We strive to provide excellent service and are committed to helping our clients reach their financial goals by maximizing their credit scores. If there is anything we can do to improve your experience, please don't hesitate to contact us. We would be more than happy to speak with you and address any concerns you may have. You can reach us by phone at 623-401-4100 or by email at [email protected]. We look forward to hearing from you soon! The Dovly team!

Response from Dovly AIJul 1, 2022

Thank you for recently signing up to our FREE membership. Credit improvement is a journey that takes time. You will be receiving a new report and the option to dispute additional negative items on your monthly renewal date. If you wish to improve you credit faster, we have richer plans that are accessible to you when logging in.