A seguito dell'assistenza ricevuta dal loro servizio clienti cambio la mia recensione. Il ritardo nella consegna è dovuto esclusivamente alla vergognosa dogana italiana, che tiene i pacchi in ostaggio per mesi, ben oltre i termini permessi senza dare alcuna informazione. Spesso in questi casi i danni li subisce non solo il cliente, ma anche la ditta di spedizione. Appena potrò testare i loro prodotti, seguirà una recensione anche su questo
Response from Double Wood SupplementsJun 17, 2025
It looks like your order was placed through our international website, which is managed by a separate overseas manufacturer. For any questions related to international orders, including shipping or product concerns, please reach out to their customer service team directly at [email protected].
You can also visit their website at doublewoodsupplements.store for more information.
AN
Anzhela
No Gift Card
I received an email from Double Wood Supplements offering a gift card for filling out a survey (guaranteed). I filled out the survey and was promised to receive a gift card in about 2 weeks. However, it's been more than 3 weeks now, and I still haven't gotten it. I emailed them but have yet to receive a response. So don't fall for it.
Edit: the company reached out to me to fix everything, so I went ahead and bumped up my rating.
Response from Double Wood SupplementsMay 19, 2025
Thank you for reaching out, and we're sorry for the inconvenience.
We’ve checked our system and currently don’t have a record of a support ticket under your name or email regarding this issue. For the fastest assistance, please contact our customer service team at [email protected] — they’ll be happy to help resolve this for you.
Additionally, we have a dedicated customer service inbox specifically for survey-related questions at [email protected]. If your inquiry is related to the survey and gift card offer, you can reach out directly to that email for the most accurate support.
Please feel free to forward the original message or any additional details so we can investigate further and get this sorted out for you.
JK
Jody K.
Brain fog relief
This product helped me with my brain fog.
Response from Double Wood SupplementsSep 11, 2024
Thank you Jody! We are glad to hear our supplements are helping you!
TC
Tony C.
No way to cancel online - very disappointed
I'm editing my review below because the vendor read my note to them Monday morning (written Saturday) and canceled my subscription without requiring further input from me. Pleased with their prompt follow-up. Restores some of the trust.
Extremely disappointed that there is no way to cancel a subscription online.
This started out with me just wanting to cancel one item.
I realized that there was no link to cancel. In fact if you search cancel on their site it returns no hits.
So then I wanted to stop doing business with them entirely. If a company makes it this difficult to cancel an item it makes one wonder what other unscrupulous behavior they engage it. I don't want to buy a supplement for my health from someone I no longer trust.
Response from Double Wood SupplementsJul 1, 2024
We are so sorry you were having trouble accessing your subscription portal. We will certainly look into this issue. Please let us know if you need anything else.
BH
Brian H.
Great Promotions, Great Product
Twice now, I have taken advantage of a "Buy 1, Get Two Free" promotion. The first was for Bee Propolis, which I am a fan and regular user of, and the second was this year (2024), for ALA. You purchase from Amazon, review it, send them proof of having done so, and they ship out your two free bottles. I have had no issues with the supplements, nor the time frame they send out the free bottles once they have verified the purchase. I will continue to purchase supplements from this company and take advantage of their really good promotions.
Response from Double Wood SupplementsJun 25, 2024
Thank you Brian!
ML
Michael L.
Where is the GMP seal?
Normally I like to verify the results before I give a company a bad grade. I'll start by saying the prices are better than most and delivery was fast enough to make me happy. The biggest issue I had with my purchase is Double Wood has the GMP seal on the product page for everything. I purchased over $300 in Fisetin, Quercetin, Spermidine, Apigenin, DIM, and Acetyl L-Carnitine. none of my bottles had the GMP or Good Manufacturing Practice seal on them. Some had the Made in America seal, the non GMO seal, and the Gluten Free seal, but none of those guaranty the quality of the product like the GMP seal. If it's something they actually attained, why isn't it on the physical product? Making matters worse I have left reviews on the website and had my reviews verified through judge.me.com. I see my review get the verified stamp, but then a few hours later my review is deleted from the site. On the Fisetin page it gets deleted much quicker. Don't believe them when they have nothing but 3 star and above reviews on their site, because they're deleting perfectly honest reviews by verified customers. They have deleted my Fisetin review at least 4 times now. If they have an issue with me questioning the lack of the GMP seal, why don't they just respond to it on the site to give future customers some understanding? From now on if I can't see the seal on the bottle, I'm not buying it because the way Double Wood has deleted my reviews makes me feel like I just spent over $300 on snake oil.
7-19-23 update...I have been in touch with Jessica from Double Woods supplements. She supplied me with 3rd party test results and clarified some things on the 3rd party label so I am raising my review from 2 stars to 4 stars. Once I have a few months taking these supplements I will come back and update this review.
Response from Double Wood SupplementsJul 7, 2023
Hi Michael,
I am so sorry to hear about these issues. Recently, we switched from Verified reviews to JudgeMe reviews so I will look into this ASAP and assure you we appreciate your open and honest feedaback and would never delete a review. In regards, to the GMP certification, I promise you ALL of our suppliers have teir GMP certification and will email you the documentation if you would like. I really would love the opportunity to improve your experience, please email [email protected] and I will send over documentation (GMP cert, COAs and third-party test results) as well as provide a discount code for your next order. Again, I apologize for the mix up and look forward to making this right.
Sincerely,
Jessica
JO
Josh
The AKG seems chill
The AKG seems to work. On 4 hours of sleep I took AKG with breakfast: cheese and oil toasted bread. By the afternoon, I had much better mental and physical stamina.
Wondering if the Ca-AKG might be the better option for absorption. Thanks.
AL
Allison
"Boswelia Extract Experience"
I chose "Double Wood Supplements" as the provider of my choice when I learned that another name for "Boswellia Extract is another name for "Indian Frankincense" which is in the Holy Bible for having spiritual benefits also besides having healing benefits for our joints and skin....
It is an effective anti- inflammatory, it can be an effective painkiller and may prevent the loss of cartilage.
My experience with this product has made me feel remarkably healthier over the past four months!