Terrible customer service. When you try to call they have you sit on hold for a while and then send you to voicemail. I guess they say they call you back but don’t leave a message. So I am sitting there waiting for a call back about a subscription I can’t find and then all of a sudden the subscription comes in the mail with things I no longer want because I couldn’t find the subscription and they never got ahold of me to help me out. Then when I contact them via email they say they tried calling and that in their call logs it only shows I called and left a voicemail once. Which is not correct. I called multiple times and every time sat on hold for a while and then sent to voicemail. Never did anyone answer my call.
PS
Pete S.
I purchased their Colostrum product…
I purchased their Colostrum product that came in a huge, unnecessary container. I followed their instructions “ 2 level scoops daily” The container says
“ 60 day supply “ Total dishonesty!! I have not had the product for even 3 weeks and it’s almost gone! After reading other reviews, this company is a scam!
Response from Double Wood SupplementsSep 1, 2026
Thank you for sharing your feedback. We’re sorry to hear about your experience with our Colostrum and understand your concern regarding the number of servings you received from the container.
We would appreciate the opportunity to look into this more closely and see what options we may have to help. Please reach out to our Customer Service team at [email protected] with your order information and reference this review so our team can assist you directly.
We take concerns like this seriously and would be happy to review the product and your experience further.
DW
David W.
Terrible experience
Terrible experience. I had extreme constipation after taking one dose. It was like trying to pass a piece of concrete for 2 days. I returned the rest of the supplements under the money back guarantee but my wife lost the tracking info and they won't issue a refund. Extremely disappointed in the product and their inflexible customer service. Avoid this company.
Response from Double Wood SupplementsJun 22, 2026
We're sorry to hear that this product did not work well for you and that you had such an unpleasant experience.
Regarding your refund, tracking information is an essential part of our return process because it allows us to verify and locate returned packages. For this reason, we include tracking requirements in our return instructions and strongly recommend retaining the tracking number until the refund has been completed.
Unfortunately, without tracking information, we are unable to confirm that a return was received, which limits our ability to process a refund. We understand this can be frustrating, and we encourage customers to contact the shipping carrier directly if they believe tracking details may still be available.
We appreciate your feedback and wish you the best in finding a product that better meets your needs.
RO
Robert
From 5star to 0star. AVOID THIS CO.
I have trusted this company for roughly 2 years for the majority of my supplements. I take roughly 20 supplements so just to give you an idea I have a cupboard in my kitchen just for my supplements. This company originally started out as family owned. It was then sold off unfortunately like many small businesses. This was after the time I started to patronize this company. Promises of third-party testing Falls short when you ask them for actual COA results from the third party labs with comparable batch numbers, they send you an Excel spreadsheet they made themselves, which is not a legitimate coa. Anyone can make a fake COA in this manner. To make matters worse the company was sold again I believe in January of this year. Since this second changeover customer service has gone from pretty good to downright awful. About a month or so ago I ordered from them and it took them over a week to ship out my order and it came from amazon! I specifically don't purchase supplements from Amazon even though I can find doublewood products for cheaper sometimes then their actual website, because Amazon allows commingling. Which means you could be getting a fake supplement that could be even dangerous! When I reached out to customer service they gave me some stupid excuse. I placed another large order now two weeks ago. I've sent multiple messages and voicemails asking where my order is because it still hasn't shipped out, and all I get is the fake AI responses. I was spending an average of $300 every few months through this company. Now I am done with them. They are garbage and I don't trust their quality or their customer service. I highly recommend you avoid and find a company that has transparency with their third-party testing and an owner who hires enough staff to actually provide decent customer service.
Response from Double Wood SupplementsJun 2, 2026
Thank you for sharing your feedback. We are sorry to hear that your recent experiences have left you disappointed.
We want to address a few of the concerns raised in your review. First, while we do our best to fulfill all orders from our own warehouse, we have occasionally utilized Amazon as a fulfillment partner over the past several months. This is due to increased demand, limited warehouse capacity, and the fact that our warehouse is closed on weekends and holidays. This is not intended to be a permanent solution, and we are actively working to improve our fulfillment capabilities as we continue to grow.
We are also sorry if you felt that your correspondence with our customer service team was handled by AI. We take customer concerns seriously and would be happy to review your specific situation if you would like to contact us directly at [email protected].
Regarding testing, our Certificates of Analysis and third-party testing are not fabricated. This is a serious allegation. We would be interested in reviewing the spreadsheet you referenced so we can better understand your concern. If you send us the document you received, we would be happy to look into it further.
While ownership of the company has changed, our staff and quality processes have remained largely the same. What has changed is the scale of our operations. We have experienced significant growth, which has created new challenges in keeping up with demand while maintaining the quality standards our customers expect. Although growth allows us to serve more people, it can also make it more difficult to provide the same small-company experience that many of our longtime customers remember.
Finally, our refund policy is 30 days and is clearly outlined on our website. Without reviewing the details of your most recent order, we cannot speak to the specifics of the interaction you had with our team, but it does seem that there may be important details missing from the situation as described in the review.
We appreciate your past support and would welcome the opportunity to review your concerns further if you choose to contact us directly.
CE
clarissa E.
search for cheaper sellers, charge YOU to send back merch
First, I ordered Tudca from this store because I could not find it anywhere else for less. Ordered, received it. But then I found that Walmart seller had it at half the cost, for approx $19 a bottle for 120 caps. DoubleWood site says return within 30 days, money back guarantee. Only I did not see this or realize that they expect you to pay for the return shipping. This is not clearly seen on the site prior to purchase. And if you are older and do not have too much knowledge of how to even do this its basically a scam. This is wrong. We should be helping people not trying to rip them off.
Response from Double Wood SupplementsApr 23, 2026
Thank you for your feedback—we’re really sorry to hear about your experience and understand your frustration.
To clarify, our return policy does require that products be returned in order to receive a refund, and customers are responsible for return shipping costs. This is outlined in our refund policy on our website.
Regarding your order, because multiple bottles were purchased, our 30-day money-back guarantee covers one opened bottle without requiring a return. I’ve confirmed that you have been refunded for one bottle of TUDCA accordingly.
If you would still like to return the other 5 remaining unopened bottles, you’re absolutely welcome to do so within 30 days of purchase. While we do not provide prepaid return labels, we’re happy to guide you through the return process to make it as simple as possible.
We also want to mention that when purchasing from other sellers, especially at significantly lower prices, it’s important to ensure the product is listed as “Sold by Double Wood LLC.” If not, we cannot guarantee the authenticity or quality of the product.
We truly value your feedback and will take it into consideration as we continue improving our policies and communication. If you’d like assistance with a return or have any other questions, please don’t hesitate to reach out—we’re here to help.
NI
Nikki
This level of customer service is unacceptable
I have been a regular Double Wood customer, but my recent experience has completely destroyed my confidence in this company. My subscription order, allegedly delivered on March 11th, never arrived — and despite multiple messages of non-receipt, Double Wood has refused to reship or refund my purchase.
Instead of resolving the issue, they repeatedly asked irrelevant questions and then finally responded with a canned “Thank you for your purchase. We'd love your feedback!” message! So here it is:
This level of customer service is unacceptable. When a company won’t stand behind its shipments or treat repeat customers with basic respect, it loses credibility.
I will now cancel my subscriptions and will be purchasing my supplements elsewhere — from a company that values honesty, accountability, and real customer care.
Response from Double Wood SupplementsApr 15, 2026
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We did respond to your inquiry on April 2nd with a resolution, including a replacement shipment and a refund for the inconvenience. It’s possible that message may have been missed, but we want to reassure you that action was taken to resolve the issue.
We value your loyalty as a long-time customer and would never leave a situation like this unaddressed. If you have not yet received the replacement or refund, please reach out to us directly so we can ensure everything is completed as expected.
We’re here to help and are committed to making this right.
CA
Carrie
Company claims their supplements are…
Company claims their supplements are 3rd party tested, but when I received the product it is not reflected on the labeling.
Response from Double Wood SupplementsMar 24, 2026
Thank you for your feedback.
Due to labeling regulations, international requirements, and limited space on supplement bottles, it is not always possible to include every detail—such as third-party testing—directly on the product label.
That said, all of our products are third-party tested, and we make this information fully available on our website at doublewoodsupplements.com, where you can find testing documentation listed on each product page.
If you would like a lot-specific Certificate of Analysis (COA) for the exact product you received, we’re more than happy to provide that. Please reach out to us at [email protected]
with your lot number, and our team will assist you promptly.
We appreciate your interest in quality and transparency and are always happy to provide additional documentation when requested.
VI
Virgina
The company put me on auto refill
The company put me on auto refill. I did not want auto refill. I notified the company and they replied saying, basically, too bad, you selected auto refill at check out and there is nothing we can do. I have to cancel my credit card because they continue to charge. Obviously, this is a scam to get money. NEVER give this company your cc number! And if this is what they have to do to get profit then they must be selling a product that isn't worth buying.
Response from Double Wood SupplementsMar 10, 2026
Thank you for your feedback. We’re sorry to hear about your frustration and would like to clarify how our subscription process works.
It is not possible for us to place a customer on auto-ship without their selection. The Subscribe & Save option must be chosen during checkout, and it is clearly labeled before an order is placed. Customers also select the delivery cadence at that time.
Subscriptions can be modified or canceled at any time, and there is no need to cancel a credit card to prevent charges. We offer a subscription management portal where customers can update their delivery schedule, change products, or update payment details whenever they like.
If you would like assistance modifying or canceling your subscription, please reach out to our support team at [email protected]
with the email address or order number associated with the subscription, and we will gladly help.
Our customer service team is available Monday–Friday, 9:00 AM – 5:00 PM EST, and the subscription portal is available 24/7 for customers to manage their subscriptions at any time.
