Double Wood SupplementsReviews of doublewoodsupplements.com

I placed an order with Double Wood Supplements on 08/04/2024, and the order was shipped that same week. However, that's where the issues began. The supplements were sent via FedEx, but I didn't receive any updates for 2-3 weeks. When I called FedEx, they informed me that the paperwork was incomplete, and customs couldn't clear the supplements. As a result, the parcel was sent back to Double Wood, and FedEx provided me with a tracking number. To my surprise, Double Wood had already received the package back and had it for a week without contacting me. I reached out to them, asking for either a refund or for them to re-ship the package with the correct information or through another carrier. They agreed to issue a refund but only after they received the package. I informed them that they already had the parcel and provided the tracking information. Despite this, it felt like I was talking to an AI chatbot, and it was an uphill battle to get any response. A week later, they confirmed the parcel had arrived and said they would issue a refund. After waiting two more weeks with no further communication from their side, I contacted them again. This time, they told me they had forwarded my case to another department that handles refunds and that I would receive my refund within seven days. Another week passed with no updates, so I contacted them again. Frustrated, I told them I would issue a chargeback if they didn't refund my money, but I preferred to handle it civilly. They assured me the refund had been issued and that it should be available within 48 hours. I waited 72 hours, and still no refund or update. I contacted them again, stating I would proceed with the chargeback. Since then, I have had no updates, and the chargeback is still pending, with Double Wood having 60 days to respond. In summary, the customer service at Double Wood Supplements is terrible. Communicating with them via email feels like talking to an AI assistant or receiving cookie-cutter, copy-paste template responses. They do not communicate effectively and fail to deliver on their promises.

On June 8, 2024. I placed an order at the Double Wood website. Because it would be shipped to South Carolina, where it is already very hot, I paid additional for priority two-day shipping. I received a notice from Double Wood on June 10 that the order had been shipped, which meant it should have arrived on June 12th. On June 11th, I checked the tracking number and saw that it was scheduled for delivery on June 17th. I emailed customer service to complain about paying the additional charge and not receiving priority delivery. The message I got in response made no sense. It claimed it was an international order and thus basically out of their hands. The order arrived on June 15th. I emailed Double Wood on June 18th, again requesting refund of the extra delivery charge. The same customer rep responded again that it was an international order (again, despite the domestic delivery address) and, basically, too bad. When I filed a complaint with American Express, it took all of five minutes to have the issue corrected. How ridiculous that Double Wood couldn't manage that.

Requested a cancel immediately after a purchase, as I got some info that this company is not as reputable as they make out to be. Low quality supplements. They replied to my email in person saying they ”opened a ticket”, but didnt stop the order. They shipped it either way so theres 50$ out the window.

i ordered serrapeptase and they sent me sulbutiamine stay away from double wood scam company.

Not worth the trouble for international customers, especially for European customers I have a major problem with the transportation, especially during the customer inspections part. In the end, it is way too much trouble to handle the paperwork just for three bottles of supplements. Also, the transportation costs and customer costs x3 the initial product costs. NOT WORTH IT. Better to get similar products from local distributors or producers.

I ordered two bottles of double wood DHEA supplements , I took it for almost a year continuously. I had the lab test my blood before and after started the supplements . My DHEA was 2.2 before and still 2.2 after I religiously took the supplement for almost a year . So basically the product does not work. It’s a snake oil con. I switched to a new DHEA over two months ago, and had my DHEA tested again, now my Levels are up to 5.0 !!! So clearly the double wood supplement does not work

I bought Tongkat Ali from Double Wood. It is laced with something. An SSRI I think. I could feel it acutely for 2 days. I gave it another try a few months later and it had the same effect. This is not just ineffective, it is dangerous, criminal.

If you received the correct order then no problem. But if you ever received the wrong order, you won't get help. I ordered 2 bottles NAC and 2 bottles Turkey Tail but only received 1 bottle NAC and 2 bottles of Tongkat Ali instead of Turkey Tail! I emailed them 3 times and submitted online form through their webpage but only to get an auto email that my request is closed! I also cannot sign in to view my order details. The 30 days money-back and return refund policy is also a hoax! Please check the website carefully before ordereing.