Double Wood SupplementsReviews of doublewoodsupplements.com

Response from Double Wood SupplementsMar 10, 2026

Thank you for sharing your experience. We’re sorry to hear about your concern. Occasionally, certain tablet supplements may appear partially intact in stool. This can happen because some tablets are designed to break down gradually in the digestive tract, and the outer matrix or binding components may not fully dissolve even though the active ingredients have already been released and absorbed. That said, we take feedback like this seriously. If you’re open to it, please reach out to our support team at [email protected] with the lot number from your bottle, and we would be happy to review the batch and assist you further. Your feedback is important to us, and we appreciate you bringing this to our attention.

Response from Double Wood SupplementsAug 28, 2025

We’re really sorry for your experience. This isn’t the level of quality or service we aim to deliver. Bottle art and capsule appearance can vary slightly between production lots, but the formula and third-party testing standards remain the same. If you received anything that seems off, we want to review that specific lot number and make it right. We acknowledge your frustration about response time. That’s on us, and we’re tightening our intake and callback processes so issues don’t sit. Our hours of operation are Mon- Fri 9am- 5pm EST so we are not available on the weekends. When a package is late or goes missing, our default is to reship immediately so you get what you paid for; refusing delivery is a no-cost way to return it. If that wasn’t the right solution for you, we’d like to correct it. Please DM or email us your order number and the best contact info so we can investigate and resolve this directly: 📧 [email protected]

Response from Double Wood SupplementsAug 22, 2025

We’re very sorry to hear about your concern and take product quality issues extremely seriously. Our records show that you opened a ticket with our Customer Service team regarding this matter, but we did not receive the necessary details—such as your order number or images of the issue—to properly investigate and resolve it. If you could kindly reach out to our team again at [email protected] with that information, we’ll be glad to look into this right away and work toward a resolution for you. Your feedback is important to us, and we want to make sure this is fully addressed.

Response from Double Wood SupplementsJun 23, 2025

We're truly sorry to hear about your experience with our Organic Lemon Balm Tincture. While many of our customers have found it helpful, we understand that not every product works the same for everyone, and we never want you to feel disappointed or let down. Please reach out to our Customer Service Team at [email protected] so we can make this right. Your satisfaction is very important to us, and we’d appreciate the opportunity to assist you directly. Thank you for your feedback—it helps us continue to improve.

Response from Double Wood SupplementsMay 13, 2025

We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. We completely understand how frustrating this situation must be and sincerely apologize for the inconvenience. While we’d like to resolve this as quickly as possible, we’re limited in how much we can assist through this review platform. Please reach out to us directly at [email protected] so we can look into your order details and provide the best possible support. Regarding your return, it’s possible that the package was marked “Return to Sender” but didn’t include the full return address or wasn’t properly processed by the postal service. In some cases, this can result in the package being held or not making its way back to us as expected. We’d love to help get this sorted out. Please email us so we can work on a resolution and ensure you’re taken care of.

Response from Double Wood SupplementsMay 7, 2025

We’re very sorry for the confusion. It sounds like the subscription option may have been accidentally selected during checkout, which can sometimes happen if the subscription box is pre-selected. If you did not intend to sign up for a subscription, please don’t hesitate to contact our dedicated customer service team at [email protected]—we’ll be happy to assist you in resolving this quickly. We appreciate your feedback and the opportunity to make this right.

Response from Double Wood SupplementsApr 10, 2025

Thank you for your feedback! We understand there are a number of lumbrokinase products on the market, and it's important to make informed comparisons. Our Double Wood Lumbrokinase contains 10,000 FUs and is derived from the Eisenia fetida species of earthworm. All of our products are third-party tested, and each batch comes with a Certificate of Analysis verifying both purity and potency—you can find this information on our website for full transparency. While we're not directly familiar with Boluoke’s proprietary formulation, we do know that it is also derived from earthworms, though they do not specify the species. Additionally, their product is measured in LKUs (lumbrokinase units) rather than FUs (fibrinolytic units), and the dosage and formulation are different, which makes direct comparisons a bit tricky. We always encourage customers to review the available testing and consult with healthcare professionals when deciding what’s right for them.

Response from Double Wood SupplementsApr 8, 2025

Thank you for sharing your feedback—we’re truly sorry to hear that our supplements didn’t meet your expectations. We want to reassure you that all of our supplements are tested for potency and purity by a certified third-party laboratory, and each batch includes a Certificate of Analysis (COA) confirming the levels of active ingredients. These COAs are publicly available for review on our website at www.doublewoodsupplements.com. While we can’t verify the lab results or methods referenced in your comment, we can confidently say that our products are manufactured in GMP-certified facilities and strictly follow FDA practices and quality standards to ensure safety, purity, and consistency. If you have any questions or would like assistance locating a COA, our customer service team is always happy to help at [email protected]. Thank you again for your input and the opportunity to respond.