Mary
A fuir !
Arnaques bien-être à l'américaine, avec des auto-labellisations bidons qui mettent l'argent et la santé des clients en danger.

dōTERRA is an integrative health and wellness company and the world leader in the Global Aromatherapy and Essential Oils market. dōTERRA sources, tests, manufactures and distributes CPTG Certified Pure Tested Grade® essential oils and essential oil products to over seven million dōTERRA Wellness Advocates and customers. Through industry leading responsible sourcing practices, dōTERRA maintains the highest levels of quality, purity and sustainability in partnership with local growers around the world through Co-Impact Sourcing®. The dōTERRA Healing Hands offers resources and tools to global sourcing communities and charitable organizations for self-reliance, healthcare, education, sanitation, and the fight against human trafficking. Through the life-enhancing benefits of essential oils, dōTERRA is changing the world one drop, one person, one community at a time. To learn more, visit https://www.doterra.com.
doTERRA (doterra.com) has 637 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Therapy & Senior Health · Troy, Michigan
Excellent

Therapy & Senior Health · Houston, Texas
Excellent

Therapy & Senior Health
Excellent

Therapy & Senior Health
Excellent
Showing 204 reviews with 1 star · Clear filters
Mary
Arnaques bien-être à l'américaine, avec des auto-labellisations bidons qui mettent l'argent et la santé des clients en danger.
lukasz S.
Kupione 2 dyfuzory przestają działać po kilku miesiącach , brak kontaktu z dostawcą a oficjalny dystrybutor w Polsce nie chce udzielić informacji nawet na temat odpłatnej naprawy. Lepiej działa dyfuzor z aloexpresu. Żenujący poziom obsługi w wykonaniu do terra
Handan V.
Schlimme Lieferung 15 Tage, xmail nicht einmal eine Antwort! Immer noch nicht erhalten!
Vero
I have been a doTERRA customer for quite a while, and this review is based on my personal experience. The quality of the essential oils is generally good. I don’t dispute that. However, doTERRA is a multi-level marketing company, and that structure clearly affects pricing. The products are expensive because many people benefit from each purchase across different levels. I understand how the system works, and I understand why some people like it, but it also means customers pay significantly more. My main issue, and the reason I am writing this review, is the monthly Loyalty Rewards Program (LRP) and how customer service handles problems with it. Twice now, my monthly order was automatically processed incorrectly. In both cases, I had actively managed my account. I deleted items, saved the cart correctly, and placed a different order on purpose. Despite this, the wrong order still processed automatically. Once the order was processed, I was unable to redirect it. Customer service told me the order was my responsibility, even though I am certain about what I did on my account. I was also refused a refund of the shipping costs, with the explanation that shipping fees are never refunded, regardless of the circumstances. What bothered me most is that the issue was immediately framed as user error. There was no acknowledgment that the system itself might be flawed or confusing, and no willingness to take responsibility for repeated problems. As a loyal customer, this felt dismissive and unfair. For a company that positions itself as premium and customer-focused, this experience was disappointing. The system offers very little flexibility or protection if something goes wrong, and once an incorrect order processes, the customer carries the financial burden. After dealing with this situation more than once, I have decided to stop using doTERRA. I believe it is important for people to know that while the oils may be high quality, the ordering system and customer service approach can be very frustrating if issues arise. I am sharing this so others can make an informed decision.
H G.
Parcel was lost in transit, and customer support was unresponsive to both emails and phone calls. Very disappointing.
Maria S.
Faz muito mal para a saúde
abert
I HATE these evil people, they all LIE about all these great things they have done for the country they are profiting from. DISGUSTING. Anyone who sees this must go watch VICE News on Wellness Industries which involve Doterra, on youtube.
Cat
I was excited to try two new products during their november BOGO special however I experienced problems because they did not say mountain time in the email, website ad, nor on the ordering page... Leaving me in california approaching midnight frantically trying to figure out why my order wouldn't go through. My review and concerns follow so others are aware 🦋 doTERRA failed to disclose Mountain Time on their BOGO promotion, causing their system to reject orders from customers in other time zones — including mine. Their website behaved inconsistently, their push notifications were misleading, and their customer service ignored ADA-related accessibility concerns. I’ve filed ADA and FTC complaints to prevent this from happening to other customers. Note:For anyone following this thread, if you experienced similar issues during the BOGO promotion, especially regarding time-zone cutoffs or website errors, you may want to file your own FTC or ADA complaint. The more reports received, the more likely regulators are to act.